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6 Jun 2022


TIFF – Posted by Toronto International Film Festival Toronto, Ontario, Canada

Job Description


Visitor Experience

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film. 

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  


We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:




Reporting to the Sales Manager, Visitor Experience, the Retail Sales Associates are responsible for providing excellent customer service in the TIFF Shop to drive sales and perform merchandising duties to ensure the shop is maintained and inventory is organized. 



  • Demonstrate in-depth product knowledge and interact with customers around the shop meet to their needs and drive sales
  • Participate in merchandise handling, receiving, pricing and organizing
  • Perform accurate transactions on POS system
  • Open and close POS, prepare daily cash float and calculate daily deposit for the Finance department
  • Review Shopify account, process online transactions, package and mail out products
  • Communicate with customer by email and phone to provide information and support
  • Set up and tear down promotional displays and pop up shop(s)
  • Maintain a clean and safe work environment, including dusting and cleaning of displays
  • Participate in the annual inventory count and conduct inventory spot checks throughout the year
  • Knowledgeable about services and programming available at the TIFF Bell Lightbox



  • $15.50 / Hourly



  • July 18, 2022


  • 2+ years experience in retail and/or customer service position
  • Cash handling experience
  • Experience with Shopify and/or Givex POS considered an asset
  • Adaptable to a flexible work schedule including some evenings and weekends
  • Available to work for the duration of Festival


How to Apply

  • Please upload your cover letter and resumé as one PDF, before the deadline of MONDAY,  JUNE 13, 2021
CLOSING: We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas. Please send any questions via e-mail only to TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at We strive to provide reasonable accommodations whenever requested.

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: Not Disclosed.

Job expires in 71 days.

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