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30 Jul 2021

Full-Time Permanent Supportive Housing Case Manager

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description


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Position Title: Residential Case Manager

Reports to:  Assistant Director and Division Director – Welcome Center Services Division

Category: Exempt

Location: Friendship Place Welcome Center (4713 Wisconsin Ave NW, WDC 20016)

Hours: Monday – Friday (8:30 a.m. – 4:30 p.m); Some evenings, weekends, and holidays may be required; Participation in an on-call rotation.

About Us: Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.


  • Ability and willingness to work in a diverse and challenging environment.
  • Ability and willingness to work as a team player.
  • Flexible and passionate about providing a broad spectrum of services to vulnerable populations.
  • Strong written and verbal skills.
  • Bachelor’s degree in psychology, sociology, human services, or other related field; BSW/MSW preferred.
  • 2+ years experience with individuals experiencing homeless, mentally ill or substance abuse preferred (work or volunteer).
  • Proficient in Microsoft Word, Excel, and other Office Software
  • Experience with Homeless Management Information System (HMIS), a plus
  • Valid driver’s license and ability to operate a motor vehicle.

Program Responsibilities:

  • Provide comprehensive, participant centered case management to participants receiving supportive services through both HUD Permanent Supportive Housing and Shelter Plus Care contracts
  • Complete monthly home inspections to assigned participants residing in scattered site permanent housing placements
  • Develop, implement, and review individualized case plans with each participant to accomplish goals such as physical health, money management, development of social/community supports, daily living activities, etc.,  on a monthly basis
  • Provide basic need items and supportive services to maximize independence and wellbeing of each participant
  • Provide budgeting, financial literacy, and Representative Payee services to participants to support money management for coverage of housing and other daily needs
  • Actively engage with participants by establishing trusting relationships, and assess for safety/well-being, and activate emergency services as needed.
  • Oversee medication management for assigned participants, as needed
  • Complete all HMIS documentation, data collection, and accurate case notes for all services rendered
  • Participate in Coordinated Entry Assessment through the completion of required VI-SPDAT, SPDAT, and TAY-SPDAT assessments.
  • Provide person centered supportive services through the Welcome Center Drop-In services, as needed.

For Friendship Place:

  • Participate in the planning and development of new projects as they relate to participant services
  • Assess safety/well-being of participants and activate emergency services and other necessary supports as needed.
  • Connect, collaborate, build, and maintain positive relationships with external agencies that provide services to Friendship Place consumers.
  • Actively participate in case meetings, staff meetings, and supervisions.
  • Actively participate in trainings and other events offered by Friendship Place and other agencies.
  • Assists with volunteers as necessary.
  • Perform other duties as assigned.

Specific Requirements:

Employee must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver’s license.

Background Checks: The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI, MPD, CFSA, and drug-testing.

 Other Details:

• Application Deadline– This job is open until filled, or the hiring manager determines that they can no longer accept applications.

• Compensation-The hiring pay range is between $46,228 – $49,044 annually. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience. Please Note: The step system is set and not open to pay negotiation. Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.

• COVID-19- Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees.  As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption.  If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate.  We appreciate your interest in joining the Friendship Place team.

• Benefits– We offer an excellent benefits package including low cost health insurance, employer paid dental, vision, short and long term disability, life insurance, 403B matching, 15 days of vacation during 1st year of employment, sick leave, and much more!

• Interview Process- Phone screening, Panel style interview, Program Visits, Final Interview

• Website:

Friendship Place is an Equal Opportunity Employer.

How to Apply

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Job Types: Full-Time.

Job expires in 41 days.

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