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14 Jan 2021

Full-Time Representative, Member Relations

Herbalife Nutrition – Posted by Herbalife Nutrition Torrance, California, United States

Job Description

The role:

The Representative, Member Relations will be responsible handling high volumes of inbound/outbound calls, Chat, SMS and SalesForce cases and maintaining detailed records of each interaction via Herbalife Contact Management (HCM).

How you would contribute:

  • Understand Herbalife Nutrition policies and business operations to deliver accurate information to Distributors/Members, ensuring operational excellence and superior customer service.
  • Document and respond to concerns or questions from Distributors/Members
  • Successfully navigate through various applications, reference materials and use internal resources effectively.
  • Embrace and accurately promote company events, promotions and product campaigns.
  • Assist in special projects as needed i.e. User Acceptance Testing (UAT), support events with Distributor Registration/Onsite Store Support.

Skills and background required to be successful:

  • Superior customer service skills
  • Bilingual English/Spanish
  • Excellent written and verbal communication skills
  • Proficiency in MS Office Suite applications
  • Strong analytical, organizational, planning and problem-solving skills
  • Ability to type 40 wpm and 10 key by touch
  • Ability to maintain a professional demeanor always and interact effectively at all levels with sensitivity to cultural diversity

Experience:

  • 2 years of customer service experience in a call center environment

Education:

  • High school diploma

Perks/Benefits:

  • Health & Wellness important to you? We’ve got you covered with benefits day 1! No waiting time for medical, dental & vision
  • Need a break? We’ve got your back with generous time off, including paid holidays, compensated volunteer days and extra days for the unexpected
  • Get your fitness on!! Onsite fitness center, group classes including yoga and bootcamp, free personal training and fitness challenges year-round
  • Get paid and get moving with our Wellness Incentive Program! Annual employee reimbursement (up to $500) and access to a Wellness Coach
  • Balance equals a healthy and happy community! We offer flexible work schedule, telecommuting and rideshare options
  • Like freebies and discounts? Complimentary HN products in our stocked pantries, generous discounts and free HN apparel/accessory giveaways

Want to learn more? Don’t wait, APPLY NOW!

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

How to Apply

Please apply directly on our website using the following link:  

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 80 days.

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