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21 Apr 2022

Full-Time Public Works Office Assistant II

Clark County Human Resources Vancouver, Washington, United States

Job Description

Job Summary


Clark County Public Works Office of the County Engineer is seeking a Customer Service Representative (Office Assistant II) to support our customer service program.


Public Works staff can be proud of the difference they make each day in the lives of our community. Not only is there the day-to-day work of building and maintaining roads and parks, but there’s also inclement weather events where the staff come together as a team to keep the roads open for the traveling public.




Two years of customer service experience using a multi-line phone system, performing with limited task supervision, emphasizing, or including intensive public contact by phone, interpretation and explanation of county maintenance activities, experience in relaying accurate and detailed information, general office work processes and use of modern office technology. In this position, the incumbent must, upon entry into the position, be able to type at a rate of no less than 55 words per minute.


Knowledge of: general office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and specialized data bases.


Ability to: establish and maintain cooperative and effective working relationships both internally and externally; maintain a courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; accurately create work requests based on information obtained; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, copy machines; apply sound judgment in making decisions independently and oftentimes quickly in accordance with established policies, procedures, and regulations; diffuse difficult or highly charged phone calls; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.


For complete job announcement, application requirements, and to apply on-line, please visit our website at:

Salary Grade: Local 307.503 ($18.04 – $23.01) per hour

How to Apply

For complete job announcement, application requirements, and to apply on-line, please visit our website at:

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 8 days.

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