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23 Sep 2020

Full-Time Provisioning Specialist

Sage Intacct – Posted by SageIntacct San Jose, California, United States

Job Description

The Provisioning Specialist will be responsible for maintaining accurate fulfillment of customer entitlements and orders of new and existing customer accounts.  This position will work cross-functionally with other departments to ensure that customer accounts are provisioned accurately and timely and meet the highest level of customer service.

Responsibilities:

  • Complete global fulfillment of new and existing customer entitlements and orders ensuring accurate revenue recognition
  • Partner with cross-functional teams such as Order Management, Finance, Accounting and Support to ensure customer accounts are provisioned according to contract terms
  • Collaborate with partners and sales teams to expedite provisioning requests and resolve customer inquiries
  • Proactively address complex provisioning related technical issues
  • Complete reporting audits of existing entitlements for accuracy

Requirements:

  • Bachelor’s degree in business, finance-related fields, or equivalent work experience is desired.
  • 4+ years of experience in provisioning, Entitlement/Licensing, order management, sales operations, customer support, or related experience
  • Excellent interpersonal communication skills, both written and verbal, with the ability to interact with a variety of functions across the organization
  • Ability to maintain provisioning SLAs and provide the highest level of customer service
  • Highly detail-oriented and able to manage multiple tasks, projects and deadlines simultaneously
  • Strong analytical, technical, and problem-solving skills
  • Must be self-motivated, able to work within tight deadlines, and adapt to changing priorities and processes
  • Identify and contribute ideas for process improvement opportunities as it relates to provisioning
  • Prior experience with business applications such as Salesforce, MS Dynamics, etc. is desired

How to Apply

https://app.jobvite.com/j?aj=ohRydfwD&s=Pink_Jobs

Job Types: Full-Time. Job Tags: business operations, entitlement/licensing, order management, provisioning, and Sales Operations.

Job expires in 7 days.

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