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22 Jun 2021

Full-Time Property Assistant/Tenant Coordinator – St. Louis, MO

SaraThomasCIC – Posted by SaraThomasCIC St. Louis, Missouri, United States

Job Description

CIC is looking for a highly organized, efficient, and customer service-oriented Property Assistant/Tenant Coordinator to join CIC’s Property Management Team to manage 385,000 square feet across two buildings in the Cortex District of St. Louis. In this role, you will support the Property Manager by providing administrative and property management assistance while representing CIC Property Management to tenants, prospective tenants, vendors, and guests in a courteous and professional manner.
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
We invite you to explore all our openings and learn more about our teams here.
CIC’s Property Management team cares for two 385,000 sq. ft buildings in St. Louis. The team will draw from best practices across our network and from those of an established, institutional owner to create systems within this facility and to support the innovative ecosystem that operates within it. The ideal property management team will consider this building their own and thrive on taking initiative to come up with creative solutions to everyday problems. This is an opportunity to bring facilities expertise into a service-oriented environment where creative problem solving skills are valued and put to use every day.
• Provide full administrative support, including composing and transmitting correspondence, promptly responding to client requests via email or phone, screening calls and providing information or redirecting as appropriate.
• Assist in lease administration activities including lease set up, administering lease changes, generating reports, etc.
• Create and maintain vendor files (bid proposals, service contracts, invoices, and accounts payable).
• Track and file vendor and tenant insurance certificates. Maintain insurance tracking system database.
• Assist with monthly and quarterly management reports as well as annual budget preparation.
• Prepare A/R status worksheets, initiate late payment calls, reconcile A/R, and follow-up on collections as required.
• Order tenant door plaques and directory strips; maintain property signage, including digital signage.
• Prepare and distribute tenant move-in orientation packages, order tenant gifts as needed.
• Maintain parking/building access card records.
• Invoice tenant rebills (meter readings, HVAC, etc.).
• Provide administrative support for capital and tenant improvement projects, such as helping process forms for reimbursement for projects.
• Additional duties or projects as assigned by the Property Manager or Director of Asset Management.
Client Support & Management
• Build strong professional ties and genuine relationships with tenants, as well as promote positive relationships with colleagues and partners.
• Respond promptly to all client requests, and creatively find ways to meet a broad range of client requests, including being able to directly complete those requests.
• Recognize opportunities to create impactful client events, and plan and organize events to encourage community and satisfaction among tenants.
• Schedule and coordinate meetings/special events as requested, including managing use of common areas such as Havana, the 4240 concourse, and Innovation Plaza. This includes monitoring use and making sure ROEs and insurance are in order.
• Prepare regular client newsletters; track and provide content for social media platforms.
• Available for on-call work as needed when the Property Manager is unavailable.
As our ideal candidate, you are:
• Someone who possesses a desire to succeed in an entrepreneurial environment.
• Able to keep information strictly confidential.
• Able to handle multiple projects, changing priorities and a continually heavy workload.
• Proficient with social media platforms, such as Facebook and Twitter (helpful but not required).
• A person who exudes strong interpersonal skills, enjoy helping others – tenants and colleagues alike – and you highly value teamwork.
• Able to provide constructive solutions to issues and problems.
• Detail oriented with exceptional organizational and time management skills.
• Someone with exceptional oral and written communication skills, but understand the nuances of effective communication – you practice sound judgment in how you communicate and tailor information.
• A bachelor’s degree or equivalent experience.
• At least 2 to 3 years of professional experience (property management or hospitality experience a plus).
• Intermediate to advanced proficiency in Word, Excel & Google Suite (preferred).
• Proficiency with accounting software such as MRI, Yardi or Nexus (preferred).
• Experience with work order systems (preferred).
If you don’t meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
• Starting compensation is commensurate with experience.
• 100% company paid premium healthcare and dental benefits.
• 100% company paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• Two weeks of vacation (more with seniority) plus thirteen holidays from the start.
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:
• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the innovation community at a growing company while contributing to a new site by helping to hone existing practices and processes and creating new ones.
• Discounted services and memberships on tools to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.

How to Apply

Apply here: Application Link . CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.

Job Types: Full-Time.

Job expires in 52 days.

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