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27 Oct 2021

Full-Time Project Manager

Loyalsnap – Posted by Loyalsnap Anywhere

Job Description

About Loyalsnap

What we do

Loyalsnap is a high-end platform for fitness and wellness studios and chains. We help them grow and retain their clients by providing CRM (Customer Relationship Management), email and texting features, and reporting.

We have proven product-market fit. Our clients love our product because it works. We’ve been a crucial platform for our clients since before, and throughout, the pandemic. Many studios are clamoring to integrate with us and get access to our latest features.

Who we are

We are an entrepreneurial and collaborative team, built thoughtfully over time to select for excellent, caring coworkers.

Our team is remote.

Where we’re going

We have thousands of users and handle millions of their clients around the world. We are growing and bootstrapped – we have chosen to remain self-funded so far instead of raising capital.

We are looking to expand our company’s reach, grow our product, make our services more world-class, and operate at higher scales and in new industries.

About this role

Because we’re a startup, the specific work we all do will change. So the most important thing for us is just having a solid, thoughtful team.

We are seeking to hire a seasoned Project Manager to join our team. If you’re a passionate self-starter with strong ideas about what your optimal Project Management Organization looks like then this is a great opportunity for you.

This will be our first Project Management hire and with that comes the opportunity to establish the Project Management Organization you have always dreamed of.

Responsibilities

  • Define and create our Project Management standards to enable seamless communication between between all stakeholders
  • Evaluate issue and project tracking tooling to determine standard operating procedures as it pertains to project and issue tracking
  • Work with Client Services and Engineering to determine and define project scope and objectives
  • Predict resources needed to reach objectives and manage resources in an effective and efficient manner
  • Coordinate and track various projects through an entire project lifecycle
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
  • Monitor progress and make adjustments as needed
  • Measure project performance to identify areas for improvement

Expected experience and skills

Even if your path doesn’t match every bullet point, we’d love to hear from you if you think you may be good at this job.

  • Proven ability to solve problems creatively
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Experience seeing projects through the full life cycle
  • Excellent analytical skills
  • Strong interpersonal skills and extremely resourceful
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Proven ability to make decisions under pressure

Desirable experience and skills

These may be immediately valuable, but everyone on our team learned a lot on the job and we care more about thoughtfulness, potential, and your general approach to work than about current specific skills.

  • You enjoy problem solving
  • You are passionate and open to change whenever something is not working right
  • Process is your friend, you enjoy creating and evaluating processes
  • You like to keep everything and everyone organized and with a goal in mind
  • You’ve been to this rodeo before and have strong opinions about what works and what doesn’t when establishing project management best practices
  • You embrace ownership and accountability

Benefits

We’re committed to building a long-term healthy and successful company, and we’re convinced the best way to do that is to have thriving employees.

Our current benefits are:

  • Unlimited time off (proactively encouraging at least around 20 days each year for everyone)
  • Parental and guardian leave (16 weeks at 100% pay)
  • Partially-covered health, dental, and vision insurance
  • Options for a healthcare Flexible Spending Account
  • 401K, with matching after your first year
  • Pre-tax commuter benefits
  • $1,000 education stipend each year
  • Donation-matching up to $500 each year

Unlimited time off

You’ll have unlimited vacation days, and your manager will proactively encourage you to take at least around 20 days each year.

You’ll also have mental health days. We ask everyone with direct reports to take mental health days to set an example.

We are officially closed for 12 holidays, and we’ll encourage you to take additional time off for any other holidays, elections, volunteering, and any other community engagement.

Parental and guardian leave

When a child joins your family – through birth, surrogacy, or adoption or foster care at any age, involving you or your spouse – you receive 16 weeks of parental leave at 100% pay. Your paid parental leave accrues over your first 52 weeks at Loyalsnap starting with 6 weeks on your first day, and during that time you can supplement your paid leave with unpaid leave.

Continual improvement

We are building a conscious company. We realize that requires constant work to be a better company, as a team, and as leaders. We have several initiatives such as bias and ally training, mentoring, and expert facilitators in equity and inclusion. We’d love your ideas too.

Our newest hires have often helped us improve our processes and standards within their first few weeks. And generally, we know our best ideas come from collaboration.

Please feel open to talking about any of this with us during your interview.

Inclusion and diversity are important to us. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.

How to Apply

What to expect

Typically, we take candidates through a structured interview process (that's conversational and focused on real-world achievements and applied skills, as opposed to questions or topics that you'd have to look up just for an interview). For this role, however, we'd like to give you ownership and have you design your own interview process. For example, maybe you'd want to start out with a few phone conversations with different members of our team (all listed below, and all available to speak with you) to ask questions and learn more, and then design a more structured interview with a larger group of people. Totally up to you, and you can design and modify your interview process in advance or as you go. The first step would be to reach out to katie@loyalsnap.com with your resume, a brief explanation of why you're interested in this role (standard cover letter rules don't apply, just say what's important), and your suggested next steps. Here is a list of our current roles. Who would you like to speak with and, more importantly, why?
  • Chief Executive Officer
  • Chief Operations Officer
  • Chief Technology Officer
  • Director of Client Onboarding
  • Director of Client Support
  • Client Experience Specialist
  • Enterprise Account Manager
  • Engineering Manager
  • Engineering Lead
  • Lead Front-End Engineer
  • Junior Engineer

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 11 days.

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