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26 May 2022

Full-Time Program Specialist 2 – Enrollment Navigator – Posted by Vancouver, Washington, United States

Job Description

Clark College is currently accepting applications for a full-time, permanent classified Program Specialist 2 – Enrollment Navigator in the Entry Services Department. The Enrollment Navigator provides guidance and support for prospective and new students during the enrollment process to ensure they have the support necessary to achieve their educational goals. This position provides support and interventions, including but not limited to: determining if Clark’s programs match the student’s academic and career goals, understanding the admission process, submitting required documents, educating students on funding opportunities, and preparing students for their orientation and class registration experience. Enrollment Navigators serve as the main point of contact for prospective and new students and monitor student progress throughout the enrollment process.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. Our Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.

Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317,, 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Job Duties and Responsibilities:
Student Navigating and Guiding: 80%
• Serve as lead enrollment contact/navigator to prospective and new students. Includes responding to prospective and new student inquiries/requests, gathering information for students, and making referrals as needed.
• Guide and navigate prospective and new students through the college’s onboarding process, including: applying for admission, researching funding sources, career and program pathway clarity, program referrals, etc.
• Communicate with students who did not matriculate in previous quarters to re-engage them in the enrollment process and address any barriers which may have previously hindered their enrollment.
• Use of a Customer Relationship Management (CRM) system to: enter prospective student information, track and follow up with prospective students and applicants, use CRM data to prepare reports and provide recommendations and keep accurate records of enrollment appointments with students.
• Collaborate with Recruitment and Outreach team to assist with recruitment/outreach events, share information about students to ensure a smooth transition from prospective to new student status.
• Assist with Student Orientations.
• Collaborate with key campus stakeholders including enrollment services, advising, career services and financial aid, etc. to ensure effective student matriculation.
• Collaborate with instructional units to understand current and new program offerings.
• Establish and maintain relationships across campus to deliver a universal message to prospective and new students about Clark College.
• Assist with creation of annual recruitment plan.

College, Unit and Department Support: 15%
• Represent the Entry Services department at on- and off- campus meetings, events, and recruitment activities.
• Participate in designated college committees, councils and teams, as appropriate.
• Work to create a supportive onboarding experience in support of the college’s social equity plan.
• Provide leadership in accordance with the Mission, Vision, and Values established by the College.
• Create a safe, bias-free working environment, which engenders respect for differences.
• Assist with staffing of the Welcome Center.

Other Duties as Assigned: 5%
• Perform related duties as assigned.

Position Requirements and Competencies:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
• Education: Associate’s degree in Business, Education, Marketing, Communication or related field, or related/equivalent experience.
• Experience: One-year experience providing customer service in any field or one-year experience with or within an educational environment, non-profit sector or government.
• Communication Skills: Excellent written and oral communication skills. Ability to effectively communicate with diverse groups and individuals; including ability to effectively listen, provide feedback and ask clarifying questions.
• Computer Skills: Experience using Microsoft Office Suite and virtual meeting spaces.
• Adaptability & Flexibility: Ability to adapt and respond positively within changing situations and embracing new policies or practices that help serve students more effectively. Ability to work evenings and weekends, with appropriate notice.
• Team Work: Ability to positively and collaboratively work with others on a team.
• Diversity & Equity: Demonstrated experience in intercultural competency. Commitment to social justice and eliminating systemic disparities.
• Critical Thinking & Problem Solving: Work to anticipate, identify, understand and be responsive to student needs, questions and expectations. Being thoughtful and contemplative, not only reactive, in exploring desired outcomes. Understanding how decisions made will impact students.
• Coordination and Organization Skills: Effectively coordinate weekly schedules, services, and appointments to ensure smooth and efficient operation of work. Ability to manage multiple priorities and attention to detail.
Vaccination requirement: Per Washington State Proclamation 21-14.1: college employees must be fully vaccinated. Your COVID-19 vaccine status must be validated by the Human Resources office prior to the commencement of work. Requesting a disability or religious exemption would be done through the Human Resources office.

Job Readiness/Working Conditions:
• Work as an effective and collaborative member of the Entry Services team.
• Ability to understand and carry out oral and written instructions.
• Ability to work in a fast-paced environment and multi-task effectively, including managing multiple priorities and timely responses to student emails and phone calls.
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
• This position is represented by Washington Public Employees Association. As a condition of employment, employees are required to become a member of WPEA or pay a representation fee.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Starting Salary: $3,294/month Range: A Code: 107I
Benefits package includes insurance, retirement, annual and sick leave, disability, flexible spending account, and tuition waiver.

Application Deadline: Required application materials must be completed and submitted online by 3 p.m., June 8, 2022.

• Clark College online application
• Current resume, with a minimum of three (3) references listed
• Cover letter describing background and experience related to qualifications and responsibilities of the position
• Responses to the supplemental questions included in the online application process

Please apply online at

To contact Clark College Human Resources, please call (360) 992-2105.

Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.

The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here:

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.

Corrected or extended notices will be posted online and in the Human Resources Office.

Clark College Human Resources
May 18, 2022

How to Apply

Please apply online at

Job Types: Full-Time. Job Tags: Clark College, College, Enrollment, higher ed, Higher Education, and students.

Job expires in 15 days.

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