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19 Oct 2022

Full-Time Program Manager-Transit Safety – PROGR002414

Sound Transit – Posted by Sound Transit Seattle, Washington, United States

Job Description

Salary range is $60k to $130k, with a midpoint of $95k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

GENERAL PURPOSE: 

Under general direction, responsible for leading the Agency to develop and implement a transit safety education and engagement program that encompasses communications and outreach efforts. Participates in interdepartmental and interagency project teams, leading strategic planning and influence across the Agency to align communications and safety business objectives. Must have senior-level project management expertise and comfort navigating between various teams to assess needs and opportunities. Develops appropriate strategies and implements and manages changes and interventions to ensure program goals are achieved, maintaining a strong strategic voice for improving transit safety communications and the customer experience.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Develops a strategic program plan driven by organizationally defined goals/objectives and strategies for safety education and engagement; maximizing use of a variety of media sources; responds to a variety of public inquiries and constituent concerns.

• Plans and staffs a variety of safety outreach events including providing necessary staff/ambassador training.

• Serves as rail safety engagement subject matter expert in interdepartmental and interagency teams and acts with autonomy and authority to align safety objectives with communications business objectives. Uses collaboration and influence to move teams towards goals.

• Serves as the point of contact between Communications, Operations and Safety staff and the public; develops and implements safety engagement plans; and attends various safety-related community meetings to gather community input and feedback.

• Serves as the point of contact for pedestrian safety advocates, partner agencies and regional non-profits and provides guidance on best practices for safety around tracks and trains. Participates in various external meetings and committees, responds to a variety of public inquiries and provides appropriate information to resolve issues; tracks issues/complaints.

• Maintains awareness of new developments in the field of roadway-rail grade crossing and vehicle platform interface; communicates concepts to broad range of audiences and incorporates new developments as appropriate.

• Oversees and participates in the development and maintenance of safety engagement materials; drafts and edits a variety of public information materials including, print material, presentations or other digital content.

• Plans and staffs a variety of safety education activities including briefings and meetings, fairs/festivals, open houses, public hearings, street teams, and school outreach.

• Develops and maintains evaluation methods to assess program strengths and identify areas for improvement.

• Implements and manages changes and interventions to ensure project goals are achieved.

• Manages program budget including consultant contracts and resources supporting the agency’s safety communication efforts.

• Champions and models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.

• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

• It is the responsibility of all employees to integrate sustainability into everyday business practices.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s degree in communications, public affairs, public administration, or closely related field and four years of experience working in safety outreach/engagement, community relations, or public relations OR an equivalent combination of education and experience.

Required Licenses or Certifications:  

• Valid state driver’s license.

Required Knowledge and Skills:

• Methods and techniques of public relations and community engagement or education.

• Principles and practices of budget preparation and administration.

• Establishing and maintaining effective collaborative working relationships with internal partners, community members, youth organizations, businesses, property owners and the general public.

• Developing and delivering compelling presentations to various audiences.

• Distilling highly technical information into concise, easy to understand messages for public consumption.

• Senior-level project management including ability to manage multiple projects concurrently and organizing work to meet challenging priorities and deadlines.

• Ability to right-size and grow a program to account for future growth and sustainability.

• Using influence and ownership across teams.

• Demonstrating strong interpersonal techniques and commitment to establishing and maintaining effective working relationships with a diverse work group including other division staff, management, vendors and outside agencies.

• Resolving complex problems when collaborating with matrixed teams.

• Leading strategic conversations, chartering groups and creating planning documents.

• Conducting research and analysis and providing appropriate recommendations based on findings.

• Excellent written and oral communications skills including grammar, punctuation and spelling.

• Excellent customer service.

• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.

Preferred Knowledge and Skills:

• Transportation infrastructure projects and transit, particularly rail, operations.

• Principles and practices of transit safety including hazard analysis and interpretation of safety data.

Physical Demands / Work Environment:  

• Work is performed in a standard office and remote working environment, with a hybrid option as well.

• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.

• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

How to Apply

To apply, please visit the link below:

  https://recruiting.ultipro.com/SOU1036SOUND/JobBoard/dcc5dbea-875e-4cd1-bfd2-8e046cecc54f/OpportunityDetail?opportunityId=942ad474-cb5c-4277-8c20-c2a4a83c66ac

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 41 days.

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