This job listing has expired and may no longer be relevant!
7 Apr 2022

Full-Time Program Manager-Passenger Facing Technology – $65K-$145K – PROGR002224

Sound Transit – Posted by Seattle, Washington, United States

Job Description

Salary range is $65k to $145k, with a midpoint of $105k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.


Under administrative direction, manage the Passenger-Facing Technology Program; develop new and iterate on existing passenger-facing technology platforms supported by the Agency, including external web and passenger-facing applications. Participate in interdepartmental project teams, lead passenger-facing technology strategy and influence inside and outside the Agency to align technology and passenger experience business objectives. Must have senior-level project management expertise and comfortably navigate between technical and business teams to assess changing conditions; develop appropriate strategies; implement and manage changes and interventions to ensure project goals are achieved and maintain a strong strategic voice for bettering the passenger experience on behalf of the Agency. Manage the work of consultants/contractors, inter-divisional and inter-departmental staff teams and other stakeholders – including stakeholders from other public agencies, community groups and private entities with a stake in program outcomes. This will require strong communication, organization and leadership skills and collaboration with project teams throughout the program life cycle.


The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Manage a portfolio of passenger-facing technology projects and drive toward completion. Manage the program life cycle, including sense making and elaboration. Partner with peer program and project managers from IT or other delivery organizations on the delivery of passenger facing needs.

• Create work plans and schedules, track deliverables, assess issues, identify and manage risks, manage stakeholders, create and manage change management plans and run effective meetings.

• Participate in interdepartmental and interagency project teams and act with autonomy and authority to align technology business objectives with passenger experience business objectives. Ensure continuity and accountability for successful Passenger Experience Division representation across initiatives. Ensure team objectives are met, assign tasks within the group, facilitate group discussions, prioritize work and resolve group conflicts.

• Work collaboratively across departments to adapt and respond to passenger technology and information needs, including those that relate to or are dependent upon the creation of tools or data sets, or that are dependent on changes to improve data quality. Act as product owner for passenger-facing technology such as Agency-supported applications and vendor-supported solutions; influence decision-making processes, including research and development planning, user experience research and passenger-facing technology selection. Use influence and business analysis techniques to build consensus.

• Maintain knowledge of the rapidly changing transit technology industry, including how solutions, data and strategies integrate across channels; stay current in ability to assess software, platforms, data sets and processes.

• Develop and maintain evaluation methods to assess program strengths and identify areas for improvement.

• Implement and manage changes and interventions to ensure program and project goals are achieved.

• Lead projects that might involve a mix of technical domains and coordinate SME resources for those domains. Manage vendors and work with other ST project managers to coordinate related/dependent projects.

• Know the customer. Own product planning, development and introduction, and manage products throughout their life cycle.

• Provide strategic direction and oversight; align related projects and identify, assess and mitigate program risks.

• Identify and track key performance indicators to measure program success and progress. Own development and reporting for a wide range of reports and measurement tools, track progress toward goals and proactively make recommendations for optimization.

• Present information to senior management, elected officials, advisory groups, partner transit agency and local jurisdiction staff, and other external stakeholders.

• Champions and models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.

• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

• It is the responsibility of all employees to integrate sustainability into everyday business practices.

• Other duties as assigned.


Education and Experience:

Bachelor’s Degree in User Experience Design, Computer Science, Marketing, Social Science or closely related field and four years of program management experience, preferably in a transit/transportation or technology environment; OR an equivalent combination of education and experience. Experiences as a Project Manager and/or Program Manager strongly preferred.

Required Licenses or Certifications:


Required Knowledge and Skills:

• Program management methodologies, techniques and principles.

• Proficiency in core project management disciplines including scope, schedule, budget, change management, risk and critical path management.

• Experience leading complex technical programs involving integration between multiple vendors.

• Excellent problem-solving skills.

• Experience communicating with technical and non-technical stakeholders across multiple business units.

• Experience briefing senior executives.

• Principles of team leadership.

• Principles of negotiation.

• Principles of business letter, technical, and narrative writing and basic report preparation.

• English usage, spelling, grammar, and punctuation.

• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets and project management software.

• Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.

• Establishing and maintaining effective working relationships with internal and external stakeholders, which in this role would include department staff, management, vendors, outside agencies, community groups, and the general public.

• Direction and oversight of consulting staff.

• Preparing detailed budgets and monitoring budget performance.

• Preparing and analyzing complex data and comprehensive reports.

• Creative problem solving.

• Strategic thinking.

• Risk management.

• Technical writing.

• Translating technical information for lay audiences.

• Responding to inquiries with effective communication.

Preferred Knowledge and Skills:

• Agile project management software development framework experience.

• Developing and writing visual presentation materials such as illustrations, charts, and graphics.

Physical Demands / Work Environment:  

• Work is performed in a standard office environment with some field work at transit facilities.

• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

How to Apply

To apply, please visit the link below or visit and click on "current job listings".

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #transportation, Computer Science, Marketing, passenger facing technology, program management, Program Manager, project manager, social science, Transit, and User Experience Design. Salaries: 80,000 - 100,000.

43 total views, 1 today

Apply for this Job