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16 Dec 2020

Full-Time Program Manager, Food

brandondrakecarrier – Posted by brandondrakecarrier Beverly, Massachusetts, United States

Job Description

This position is responsible for managing customer temperature monitoring programs that help companies who are involved in the manufacture or distribution of temperature sensitive food products to continuously improve their cold chains. The role of the program manager is to provide exceptional customer service, data analysis, information visualization, process improvement, project management and report writing and presentation. The program manager works within a cross functional team that includes account managers, client services, data analysts, project managers, industrial engineers, food scientists and field technicians.  The program manager also works with customers at multiple levels including QA and/or operations manager’s at large food retail companies.  The ideal candidate should possess excellent customer service skills and effectively communicate with customer representatives at all levels.

Duties include, but are not limited to:     

  • Manage databases, analyze data and create reports.  Identify opportunities for improvement and make recommendations for corrective actions to customer’s cold chain.
  • Interact with customers and their representatives, understand their cold chain and gain their trust and participation in cold chain improvement activities.
  • Provide cold chain management expertise and improvement programs to customers.
  • Facilitate the flow of information amongst members of cross functional team.
  • Continuously improve skills and expertise in 3 key areas: handling of perishable food items, process improvement and cold chain management/refrigeration.
  • Present at customer and industry events.
  • Other duties as required


  • Bachelor’s Degree required – Agricultural Economics, Post-Harvest, Mathematics or Food Science strongly preferred
  • Understanding of the food distribution chain, cold chain management, transportation, or refrigeration required
  • Experience and desire to succeed in a cross-functional  working environment with a collaborative team including account managers and sales required
  • Analytical skills proven through ability to combine technical knowledge, commercial knowledge and analysis into action by applying statistical/analytical methods to large data sets for data mining, evaluation and development of customer-facing analytical reports
  • Able to effectively communicate across all levels of an organization including executives required
  • Positive attitude, strong interpersonal and organizational skills, detail oriented, pro-active and exceptional problem solving skills
  • Microsoft Office expertise including Excel, PowerPoint, SharePoint and Word required
  • Excellent (in-person and virtual) presentation, professional written and verbal communication skills are required to clearly convey ideas, information, and concepts
  • Spanish language skills a plus, but not required
  • Up to 25% travel is required.


  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
  • Report to supervision conditions or practices that are either unsafe or that may adversely impact the  environment, to ensure prompt resolution of potential hazards
  • Attend scheduled EH&S training program
  • Actively support the organization’s efforts to meet or exceed EH&S goals and plans
  • Recommend improved EH&S practices

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #analytical, #customerinterfacing, #dataanalysis, #foodscience, #postharvest, #ProgramManager, #supplychain, and #transportation. Salaries: 80,000 - 100,000.

Job expires in 51 days.

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