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9 Nov 2021

Full-Time Program Manager (Before Thirty)

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description

Eligible for Sign-On Bonus! Please see details below.

Job Type


The Program Manager will serve as the primary leader for the Before Thirty program at Friendship Place. This position will provide supervisory support to Specialists, volunteers, interns and contractors under the Before Thirty program. The Program Manager will continuously develop and expand the program based on Friendship Place’s strategic goals, the need of the participants and common best practices. Also contribute to outreach services by engaging with professionals, businesses, and other agencies to develop partnerships and obtain additional resources for the program. The Program Manager will assist with updating the program logic model and presenting model as needed at meetings and conferences.  This position will also work closely with Development to support current and future funding opportunities that will provide ongoing impact for the Before Thirty Program. Utilizing creativity and a youth development approach, this position will assist participants in the development of personal/professional goals aimed at achieving stability and wellness in identified areas of the participant’s life. The Program Manager must have a strong understanding of human development as applied to transition aged youth and vulnerable individuals (s.a. LGBTQ+, Survivors of DV and Trafficking, etc.). The position will utilize principles and practices of trauma-informed care and motivational interviewing to build trusting relationships and consistent support for participants.

Essential Duties and Responsibilities:

Management and Program Development (50%)

  • Responsible for developing and coordinating additional programming for Before Thirty to include coaching services, workshops (financial literacy, fitness, creative expression) and any other programming needs that will support participants. Will continuously assess the  need, utilize current expertise and best practices to provide essential and engaging programs to Transitioned Age Households (17-29 years old).
  • Recruit, hire and on-board new staff, contracted facilitators/coaches and volunteers to the Before Thirty program (growth or matriculation). Generate schedules, training materials and provide any additional support.
  • Provide personnel management to assigned staff by completing orientations, regular supervision, professional development plans, performance evaluations, timesheets, training records, corrective action plans, and terminations (as needed).
  • Supervise Welcome Center staff (during drop-in hours) and support the needs of the drop-in center as requested by the upper management team.
  • Demonstrate and support staff in the implementation of high quality person-centered, trauma-informed services to program participants.
  • Respond to crisis situations and complaints by participants, as needed
  • Collect data and generate monthly/quarterly reports to show outcome and impact.
  • Communicate with stakeholders by providing updates and additional reports as requested.
  • Work with Division Director to manage fiscal year budget, report budget/expense balances to Administration.
  • Present the Before Thirty model to potential stakeholders and at conferences as needed.
  • Develop partnerships with professionals, businesses and local agencies that will support the needs of the program and its participants.
  • Attend professional trainings and conferences as needed.

Case Management (30%)

  • Engages and provides Transition-Age Households (singles/families) with youth development minded supportive and light case management services. Will address barriers impacting instability in each participants’ life to include housing instability, mental health, education, employment, lack of benefits and vital documents.
  • Monitor and participate in addressing crisis needs of participants as they relate to provided services
  • Conducts and completes program documentation with participants for (but not limited to): program intake, goal      formation, resource referrals, applications, etc.

Workgroups/Committees (20%)

  • Participate in Friendship Place committees/workgroups and local/regional subcommittees.


  • Bachelor’s degree, BA/BS in human services, business, or non-profit management
  • Experience in program development, program review, and program proposals
  • Graduate of leadership training program (preferred)
  • 3+ years’ experience working with individuals experiencing homelessness, mental health, substance abuse, and/or vulnerable populations
  • 2+ years’ experience working with youth and young adult population
  • Experience working with individuals/households from diverse backgrounds and cultures, including LGBTQ+ community, undocumented individuals, returning citizens, etc.
  • Knowledge of evidence base practices in case management services, homeless services and trauma informed care


  • Strong knowledge of human development, empowerment, and solution-focused principles
  • Possesses a fun personality with plenty of energy and sense of humor
  • Takes an innovative approach and thinks outside of the box
  • Willingness to work independently and in a team setting
  • Flexible and passionate about providing a broad spectrum of services to vulnerable populations
  • Ability to work well under pressure and adapt to presenting needs
  • Ability to conduct professional development opportunities for staff and support retention
  • Proficient in Microsoft Word, Excel, PowerPoint, etc., and other database systems; HMIS experience (a plus)
  • Strong written and verbal skills
  • Flexible and passionate about providing youth specific case management and supportive services

Working Conditions

  • Position will spend time between office/desk settings, traveling to meet with participants and providers across the service area, and attend meetings/engagements with key stakeholders. Travel time for position responsibilities may consist up to 25% of time.


Physical and Environmental Requirements

  • Position requires split time between a remote (or office) setting and traveling to engagements via car or public transportation.
  • Employee must be able to sit for extended periods of time with repetitive motion and positions.
  • Employee must be able to operate a motorized vehicle.
  • Some lifting may be required (up to 20-25lbs). Engagement with walk-in and ongoing participants in low barrier environments (25%).

Background checks

  • The selected candidate will be required to pass a criminal history background check, CFSA Child Abuse/Neglect Background Check, FBI fingerprinting and drug testing.

Direct reports

Before Thirty Case Manager, contractors 

Specific Requirements:

Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.)  and the employee must have a valid driver’s license.

Other Details

  • New Hires (Sign-on Bonus – $1,500.00 total)
    • $500.00 to be paid at the successful completion of the six (6) months introductory period.
    • $1,000.00 to be paid at the successful completion of the twelve (12) months period (i.e., one year anniversary).
    • A sign-on bonus is being offered to new employees; however, restrictions apply (see HR for details)
  • Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
  • Compensation: The hiring pay range is between $59,722-$63,359 annually.  Depending on the position, the starting hourly pay rate or annual salary is based on a step system.  A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience.  Please Note: The step system is set and not open to pay negotiation.  Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.
  • Benefits:  We offer an excellent benefits package including low cost health insurance, employer paid dental, vision, short and long term disability, life insurance, 403B matching, 15 days of vacation during 1st year of employment, sick leave, and much more!
  • COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees.  As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption.  If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate.  We appreciate your interest in joining the Friendship Place team.
  • Location: Friendship Place, Welcome Center (4713 Wisconsin Ave NW, Washington, DC 20016)
  • Interview Process: Phone screening, Panel style interview, Program Visits/Tour, Final Interview
  • Website:

How to Apply

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Job Types: Full-Time.

Job expires in 48 days.

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