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8 Sep 2022

Full-Time Program Manager

The Children’s Storefront – Posted by Storefront New York, New York, United States

Job Description

About The Children’s Storefront

The science is clear: back-and-forth interactions between caregivers and children in the first three years of life build the strongest foundation for brain growth and lifelong success, and responsive play is an important tool to build babies’ brains — yet this research often doesn’t reach the parents who could use it to support their children’s healthy development.

The Children’s Storefront has partnered with families in Harlem for over fifty years, and is now laser-focused on bringing the power of responsive interactions and child-led play to our community. Our newly-launched playspace model allows parents and children to learn together, with caregivers practicing the skills that spur brain development while receiving immediate feedback and support from early childhood specialists. Our program has a lasting impact on children, families, and communities, and we hope you’ll join us to move this important work forward!

About The Position

The Program Manager (PM) reports directly to the Executive Director and leads a team of 3 early childhood coaches. The PM is responsible for overseeing the delivery of The Children’s Storefront’s early childhood program to families across Harlem, New York City, and beyond.

Primary Responsibilities

Program Development: The PM is responsible for refining our early childhood program and deepening its impact and efficacy.

  • Partner with Executive Director to refine curriculum based on in-session observations and feedback from caregivers; support the roll-out of needed changes to the program team
  • Lead projects such as developing an outreach strategy, establishing program metrics, and collaborating on the development of program-related team trainings and onboarding
  • Engage in outreach activities – including tabling, canvassing, presentations, digital outreach, and other tactics – in order to boost attendance for all sessions
  • The PM will also be asked to allocate a portion of their time to leading program sessions in collaboration with coaches.

Administrative Work: The PM oversees the administrative work of their team in order to deliver high-quality, community-centered programming that is reflective of our organizational values and helps to achieve our strategic goals.

  • Conduct regular quality assurance checks to ensure team compliance with organizational policies/protocols
  • Respond in a timely manner to all data requests concerning coach performance, family engagement, and other programmatic queries; collaborate with Executive Director on research projects
  • Support coaches’ time management, including strategic planning of their weekly schedule, reviewing and approving time off requests, ensuring coverage plans, and monitoring their overall workload

Leadership: The PM serves on the organization’s growing leadership team, alongside the Executive Director and the Development Manager.

  • Lead and grow a cohesive, high-performing coaching team, by: Providing 1:1 and group supervision; Instituting consistent, values-driven management practices and opportunities for continuous learning; Participating in hiring of new coaches; Evaluating the performance of coaches, providing regular supportive feedback and identifying appropriate professional development opportunities
  • Regularly collaborate with program team and Executive Director to analyze data to ensure that coaches – both individually and collectively – are making progress towards annual programmatic goals


A minimum of an undergraduate degree or equivalent experience is required, preferably in education, child development, social work, psychology, human services, public health, or related fields. While we prefer candidates with two or more years of direct management experience, we will consider those who demonstrate the desire and potential to step into a leadership position. We value the wisdom that comes from parenting and from our local community, and encourage Harlem residents and caregivers to apply.

The Program Manager must be a team player, deeply empathic, and detail-oriented. They are creative problem-solvers, adaptive and flexible in a start-up environment, and are highly organized. They get joy from developing these same skill sets within their team. Candidates who are bilingual (English/Spanish) are preferred.

The Children’s Storefront serves a diverse and evolving neighborhood. The Program Manager should view this as a source of strength, and should enjoy building authentic, trusting relationships with those who may hold identities or have lived experiences that differ from their own. Further, as an organization centering justice and racial equity, candidates must be committed to the ongoing individual work that anti-racist practice requires of us.

Our Benefits

  • 100% employer-paid premiums for health, dental, and vision insurance for individual employees (with generous options for spouse/family coverage)
  • Flexible spending account
  • Ample paid time off, including 15 holidays, sick time, and vacation time
  • Professional development funds for each team member, along with regular team training opportunities
  • Hybrid work schedule – team members work remotely part of the time, and spend the rest of their time in our office in Harlem, NY
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How to Apply

Application Instructions Please email your resume and cover letter to HR@TheChildrensStorefront.org with the subject line “Program Manager - Your Name”. Your cover letter should be no more than one page in length, and it should detail how your experience positions you for this role and why you are invested in early childhood work. Applications without a cover letter will not be considered. Because of the volume of applications we receive, we will not be able to respond individually to each applicant. We will only contact you if you are selected for an interview. We are a small team, and appreciate candidates refraining from calling us to enquire about their application. The Children’s Storefront recruits, employs, trains, compensates, and promotes team members without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Community, Early Childhood, Education, family, Leadership, and program. Salaries: 60,000 - 80,000.

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