Full-Time Program Development Specialist
At WorldStrides, we are a collection of passionate people with different backgrounds and interests. We share a belief that travel changes people’s lives, no matter where they are on their learning journey. It takes the combined effort of approximately 1,500 Full Time and 1,600 Seasonal employees in more than 70 offices around the world, to make it happen!
Providing support to the WorldStrides ISA Custom Programs Sales Team, specifically the Program Development Managers & Associates. They serve as the primary operational support assisting with the internal development of new sale programs while ensuring accuracy and completeness with respect to itinerary building, airfare requests, pricing and proposal creation
The ideal candidate:
•College degree preferred.
•Mission-driven, ability to maintain positive attitude and strong work ethic.
•Excellent customer service skills and ability to respond to internal and external client requests in a fast-paced, deadline-oriented environment.
•Strong team player with the ability to analyze and solve problems at both a strategic and functional level.
•Sense of urgency and commitment; demonstrated ability to meet individual and team goals.
•Ability to remain focused and self-motivated.
•Possesses strong and professional communication skills, both written and verbal.
•Demonstrates acute attention to detail, organization, detailed documentation, effective time management, and prompt follow-up.
•Develop itineraries, pricing and proposals with a high attention to detail based on client preferences and direction from the PDM’s/PDA’s.
•Request airfare as needed and understand how the airfare fits into the program itinerary.
•Research program destinations as necessary in order to build an itinerary appropriate to client needs and realistic for travel.
•Meet deadlines as laid out for specific tasks and manage workload daily to ensure deadlines are met.
•Communicate with in country partners to secure pricing and obtain correct inclusions and pricing needs.
•Understand relationships with ground operators and communicate to ensure quotes are being obtained in a timely manner.
•Proof pricing details submitted by in country partners and provide accurate and complete pricing to the finance team.
•Proactively communicate with internal team members including, but not limited to, pricing, operations, air, visas and Global Academic Team.
•Collaborate with excellent communication skills and respect with WorldStride ISA team members and in country partners.
•Create online portals and promotional websites for WorldStrides’ client-facing sites.
•Participate in special projects as needed and complete additional responsibilities as assigned.
•Attend and contribute to regular department meetings.
•Protect sensitive financial information.
•Help with pre-trip audits on new sales as needed.
Standard Department Member Responsibilities:
•Facilitating and/or performing training of staff members as requested.
•Fostering communication within the department, with other departments, and with management.
•Maintaining knowledge of company policies and procedures so as to serve as an effective staff member.
•Supporting company policies and management decisions with a sense of urgency and professionalism.
•Seeking out and participating in internal and external programs that facilitate personal and professional growth.
•Tracking days off; writing and delivering annual self-performance appraisals to the Quality Control Manager.
•Identifying and discussing personal and professional growth goals with the Quality Control Manager on an ongoing basis.
WorldStrides is an Equal Opportunity Employer
How to ApplyTo apply for our position in Charlottesville, VA, please copy this web address into your browser: https://chp.tbe.taleo.net/chp01/ats/careers/v2/viewRequisition?org=WORLDSTRIDES&cws=37&rid=1455
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