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31 Oct 2022

Full-Time Program Associate, Membership

GlobalTiesUS – Posted by GlobalTiesUS Washington, District of Columbia, United States

Job Description

Program Associate, Membership 

The Program Associate, Membership, is responsible for providing administrative, logistical, and programmatic support for Global Ties U.S. membership relations and training programs. The position will provide this support primarily by responding to members’ inquiries, compiling, and analyzing different membership reports, and processing membership dues. The Program Associate will be an integral part of member onboarding, engagement, and communication programs, working closely with the team responsible for developing and executing an array of member related activities, both online and in-person. 

 

The position requires a professional with a combination of strong interpersonal, customer service, administrative, and programmatic skills, as well as a person that is highly energetic, detail oriented, and with the ability to handle multiple projects, priorities, and personalities at a time. It also requires the ability to use databases, spreadsheets, and online tools such as content management systems, and platforms for surveys, webinars, and data collection. 

 

  • Reports to: Senior Program Manager, Training and Community Development 
  • Location: This position is based in Washington, DC.  This position has limited telework.  

 

Essential Functions  

 

Member Relations & Communication 

  • Responds to general inquiries from members and stakeholders  
  • Executes routine communication with members and leadership 
  • Reviews dues structure and leads annual membership dues collection 
  • Markets new programming opportunities to members 

 

Reporting & Database Management 

  • Compiles data for online membership directory, and prepares directory for printing and publishing 
  • Collects and disseminates member staff changes for timely community-wide announcements, and regular Salesforce updates 
  • Conducts research and prepares background information for reports 
  • Compiles and creates end of year reports, benchmark reports, local impact reports, and other reports for leadership 

 Programming & Content Management  

  • Implements member onboarding process 
  • Designs and implements the Network DC program for members (virtual and in-person) 
  • Assists with planning and implementation of the National Meeting, Regional Summits, webinars, and other education and capacity building programs for members 
  • Develops agendas and executes regular member conference calls 
  • Supports the regular updates of the Member Portal site with timely information and maintains content overall  
  • Assists with preparation of grant project proposals to the State Department and other funders 

 

Minimum Qualifications 

  • B.A. in international education, nonprofit management, or related field 
  • Experience in a customer service focused role 
  • Demonstrated experience with MS Office (including Excel, Word, PowerPoint, and SharePoint) 
  • Strong project management and organizational skills 
  • Strong interpersonal, written and oral communication skills 
  • Must be able to travel locally and outside of Washington, DC as needed 

 

Desired Qualifications 

  • Experience with Customer Relationship Management (CRM) software (e.g., Salesforce)  
  • Interest and/or experience with survey and form software (e.g., Submittable, Alchemer), project management software (e.g., Basecamp); and learning management platforms (e.g., Bridge LMS, Articulate 360) 
  • Experience conceptualizing, planning, implementing, and/or supporting in-person and/or virtual training design and educational opportunities for professionals 

How to Apply

  To apply for this position, click here. Global Ties U.S. is an Equal Opportunity Employer. Read more about our commitment to diversity, equity, and inclusion here.    You can apply for this role here   

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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