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28 Jul 2021

Temporary Production Support Specialist (21-21718) – Posted by Tampa, Florida, United States

Job Description

Global Financial Firm located in Tampa, FL an immediate contract opportunity for an experienced Application and Production Support

“This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work

Video/ f2f interviews are required prior to all offers.

• Ensure that any Sev1/Sev2 outages are clearly communicated to senior management via the support template in non-technical language
• Act on automated alerts for threshold breaches that are notified to L2 queue to ensure action is taken swiftly
• Representation of customer issues on triage meetings
• Perform resolutions where feasible and perform Root Cause Analysis (RCAs), post-mortems before transferring the issues/incident to L3
• Analyze and identify manual tasks that can be automated
• Analysis and follow-ups of systemic or long-running issues/processes
• Liaison and manage relationships with other teams including L3, Technology partners/STEs and datacenter
• Continuity of Business testing(COB) coordination and execution of the test plans
• Define additional monitoring or other alerts in order to notify of problems, incidents, or SLA breaches
• Periodic reviews and updates on Production Assurance documentation (e.g. run book, knowledge database)
• Perform regular/periodic threshold reviews to ensure the infrastructure is not nearing maximum capacity restraints for space, memory, cpu etc..
• Perform sanity technology/functional(if applicable) checkouts after releases, maintenance or upgrades

How to Apply

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Job Types: Temporary.

Job expires in 28 days.

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