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3 Nov 2022

Full-Time Product Manager

Groups360 – Posted by Groups360 Nashville, Tennessee, United States

Job Description


Who we are: Groups360 builds hospitality products that are transforming the world of group travel. Our flagship product, GroupSync, is the first-ever distribution channel to offer instant online booking for both group hotel rooms and meeting space. With over 200,000 properties across the globe already in the GroupSync marketplace with over 7,000 equipped for Instant Booking, GroupSync empowers travel planners and hoteliers to book groups while significantly reducing the time and effort it takes to do so. We at Groups360 are committed to bringing innovation, transparency, and simplicity to the decades-old industry problem of booking hotels for groups.


Our Partners: In 2019, Accor, Hilton Hotels, IHG and Marriott International invested US$50 million to speed the development and rollout of GroupSync. Today, the largest hotel brands in the world use GroupSync to better serve thousands of meeting and event organizers who book guest rooms and meetings spaces for group travelers.


Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do. We offer competitive salaries, uncapped potential, and in demand benefits that include Medical, Dental & Vision, HSA/FSA, Commuter Benefits, EAP, a library of online skill-building courses and online discounts on various products and services such as identity theft protection, travel, electronics, gifts, household needs and more.


Who we’re looking for: The demand for Groups360 products and services is at an all-time high.  So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high-growth team and organization that finds and solves problems individually and as part of a team. If you’re looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here!


The role: The Product Manager collaborates with customers, company leaders, and the engineering team to solve business problems by creating and delivering world class products.


What you will do:

  • Subject matter expert on the product, it’s customers and market, and the problems it solves.
  • Establish a close working relationship with existing hotel customers. Be viewed as their trusted advisor and collaborator.
  • Effectively balance customer needs with the company’s strategy.
  • Manage product launches and release plans.
  • Communicate the product vision, strategy, roadmap, challenges, and customer needs both internally and externally via presentations, meetings, one-on-one conversations, etc.
  • Coordinate product roadmaps and development plans with other product managers and teams.
  • Create feature descriptions to provide guidance to Business Analysts and contribute and approve the product-related Business Requirements Documents.
  • Provide vision and leadership to technology R&D efforts.
  • Utilize customer behavior data to develop a point-of-view on future products and potential product enhancements and features.
  • Identify opportunities for existing and future products by conducting market research, on-going calls and meetings with customers and prospects, attending and participating in conferences, etc.
  • Define the feature roadmap based on business opportunities and market research and maintain and evangelize that roadmap internally and externally as needed.
  • Act as liaison between Sales, Client Services, Marketing, Support, and Technology teams to support product positioning and customer demand as part of new product development.
  • Consult with Client Services team to ensure appropriate service levels for the product line.
  • Develop and implement a company-wide go-to-market plan, overseeing interdepartmental activities to execute plans.
  • Analyze potential partner relationships and/or acquisition opportunities for the product.
  • Collaborate on pricing activities to meet revenue and profitability goals.
  • Work with sales management and other contributors to evaluate and prioritize opportunities and develop strategy.
  • Partner closely with the Marketing team to develop and deploy key messaging and communication strategies for the product line.
  • Monitor and analyze new technologies and inform company of their potential applications to our business. Conduct and lead forward looking research studies.
  • Develop and deliver presentations for internal and external audiences, including education and training of sales staff, training of support groups, train the trainer programs, and presentations at symposia, trade shows, and key customer accounts.


Education and experience:

  • BS / BA degree. MA preferred but not required.
  • 3-5 years of product management / brand management experience.
  • 3 + years of experience at a software development company and preferably working with the software development team.
  • Prior experience with Agile development principles
  • Proficient with a variety of Microsoft tools required (Word, Excel, Project, Visio, etc.)
  • Prior experience in the hospitality industry a plus.


Additional eligibility qualifications:

  • Exceptional verbal, written and group communication and presentation skills.
  • Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
  • Creativity, problem-solving and innovative thinking.
  • Must be able to follow through on a project to a successful conclusion with a minimum of supervision. Must be able to identify and enlist the support of other employees as needed.
  • Results-driven and execution-oriented personality, ready to take ownership and get results.
  • Strong empathy for customers and a passion for revenue and growth.
  • Other qualifications as required.


Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F, Hybrid; these hours may vary depending upon your position and work requirements.


Status: Full-Time, Exempt

Location: Brentwood, TN – Hybrid


(Company will not sponsor C2C or Work-related Visas)


Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: manage, product, and product manager.


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