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22 Jun 2021

Full-Time Product Manager

iwocatalent – Posted by iwocatalent London, England, United Kingdom

Job Description

iwoca started in 2012 and was born out of the frustration that small businesses lack the access to finance they need to reach their potential. Our belief then was that technology must enable us to significantly shorten the archaic 8-week bank application process which more often than not results in a ‘no’. Nearly a decade later and we have served more than 50,000 businesses across the UK and Germany with more than £2 billion of finance. Our personal best from a business starting an application to money in the bank is 3m26s (faster than Mo Farah on 1,500 meters). It’s a good start, but it’s just the beginning.

Our mission is to finance 1 million businesses, so still, a long way to go.

Through the course of our journey, we have learned that

  • SME lending is a tech play at heart – processing applications from SMEs of all shapes and sizes is very complex, and the effective use of technology is essential for doing that at scale
  • Embedded finance is the future for SME lending – businesses won’t need to go to banks anymore. We’re increasingly reaching businesses by embedding our finance offering through API integrations into the SME ecosystem including online marketplaces, accountancy systems, or neobanks
  • Payments and credit are converging: Many businesses have cash-flow gaps because they receive money from their customers only way after having to pay their own bills. So we want to tackle the cashflow problem by offering loans, but also tackle the problem at its root by improving payment terms.
  • We must continuously innovate in order to meet more of our customers’ finance needs – we won the BCR which helped us launch iwocapay, and we’re soon launching a revenue-based loan. We’re constantly evaluating new opportunities, and finding new ways that we can meet the financing needs of more small businesses.

We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn’t an optional add-on, it’s the core ingredient of what makes us great.


We’re looking for a Product Manager who will help us refine our core customer-facing products at iwoca joining the Customer Product team. As a product manager, you’ll be tasked with delivering on a specific goal, working with a high degree of autonomy as part of a cross-functional cycle team (alongside developers, designers and analysts).

You’ll develop a deep understanding of our small business customers (or introducers?) and identify and solve key problems that they face … helping us achieve our mission of financing 1 million small businesses (we still have a long way to go).

Projects you could work on:

At the Customer Product team we work using a methodology similar to Shape-Up by Basecamp. This means that even though you might work on a specific project at the start, you’ll be expected to come up with your own projects at a later stage.

You might start with:

  • Improving the customer experience whilst driving conversion in our direct channels.
  • Working closely with our introducers serving iwoca’s power users such as brokers, accountants and partners.
  • Developing and experimenting with new product features, and finding out what our users need.

You will:-

  • Lead a project staffed by 2-3 developers, and be responsible for it from initial thinking and planning to a successful release
  • Identify new opportunities and prepare pitches to be proposed as future projects
  • Track and monitor new features’ performance and functionality after launch to iterate and improve on them
  • Improve our analytics by defining what we should be measuring, building accessible dashboards and keeping them up to date, and help automate lots of manual reporting we’re doing … from tracking website traffic to loss rates
  • Conduct qual and quant research into our user base – from designing and conducting user interviews to running AB tests and analysing results
  • Help the team understand: the problems we’re solving, our customers ,the business and marry them in an impactful way

What we’re looking for:-

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

  • Experience conceiving and improving digital customer journeys, as a Product Manager or in a related role (design, development etc in a cross-functional team).
  • A history of delivering business impact. You can quantify the impact you’ve had in your current and previous roles.
  • Experience working with financial products (with technical knowledge of lending products a plus)
  • An understanding of technology. You need to be able to discuss the possibilities and limitations of our platform with our engineers (Though you don’t need to be an engineer yourself and won’t need to write detailed specifications).
  • A desire to understand our customers, what motivates them and what frustrates them, and identify opportunities to solve their problems.
  • Experience with a ‘test and learn’ approach to growing a product. You’re comfortable taking on risk and making decisions with limited initial information – and then updating your views as you learn what works and what doesn’t.
  • Ability to communicate with extreme clarity. You’ll be able to concisely and clearly explain the benefits of our new products – internally, and, much more importantly, to our customers.
  • Desire to work in a scale-up environment. We’re not quite a start-up any more, and we’re not even close to a big corporate. We’re growing quickly, which means lots of opportunities but also regular change.

In return, you’ll get a say in how things are done, the opportunity to make a difference to small business owners, and to work on big and challenging projects.


What’s life like as an iwocan?

We all enjoy:

  • Bright, modern office spaces in Covent Garden & Leeds. We have always supported flexible working however during the current pandemic the majority of iwocans are working from home. We have taken every precaution to keep our offices COVID-19 secure for those that need to use them.
  • A calendar of ‘remote friendly’ events each week including Bingo, Comedy Nights, Escape Room challenges
  • Two company retreats a year (in places like the French Alps or Spanish seaside)
  • Pool, ping pong, foosball tables and tournaments
  • Virtual Yoga classes every Tuesday and Thursday morning
  • An ever-growing number of clubs including climbing, chess, football and boxing
  • Plenty of drinks and snacks in our office kitchen

Just for you:

  • Medical insurance from Vitality, including discounted gym membership
  • We take your well being incredibly seriously, so you’ll have instant access to emotional and mental health support services via our partner Spill
  • Share options
  • Enhanced maternity and shared parental leave
  • A workplace nursery tax benefit scheme. Save £££ on your nursery costs.
  • 25 days holiday per year and an extra day off on your birthday
  • All the equipment you need to set up your home working space up
  • Paid volunteering time for you to support your chosen charity
  • Bring your dog to work days, we’re dog friendly on Tuesday and Thursdays in our London office.
  • Extra leave if you want to travel or study
  • Special celebrations for anniversaries and long service including sabbatical
  • Flexible working arrangements
  • Cycle-to-work scheme

And to make sure we all keep learning, we offer:

  • L&D budget including a book budget to encourage you to keep learning
  • Company-wide talks with internal and external speakers
  • A calendar of meetups we host at our office
  • Access to learning platforms like Treehouse if you want to learn to code.

How to Apply

Please apply via:

Job Types: Full-Time. Job Tags: Fintech, product, Start-Up, Tech, and Technology.

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