Please login/register to apply for this job.
6 Aug 2022

Full-Time Product Consultant II – Loss Mitigation

BKInc2018 – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Customer Support
Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION

  • The Product Consultant II works on a Product Delivery team providing ongoing support to clients’ on Black Knight’s Loss Mitigation solution. Observes current state processes and application utilization and makes recommendations, both verbal and written, to clients and internal partners with regard to implementation, testing of new features and functionalities, , post-production support and other related opportunities. Serves as a liaison between the customer and the Product Team.

GENERAL DUTIES & RESPONSIBILITIES

  • Supports clients UAT testing of new features and functionality. Including triaging and defect remediation when necessary.
  • Participates in the implementation process by attending project meetings and by supporting the implementation team with client questions and issues.
  • Develops professional and positive client relations designed to attract and promote new business and foster an ongoing Black Knight relationship.
  • Develops procedures, flowcharts and other consulting materials as required by the Product Delivery Department and devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to Loss Mitigation.
  • Assists other Black Knight departments by providing professional and industry expertise as needed.
  • Supports a variety of tests using client data, such as user acceptance testing (UAT), in order to ensure client needs will be met.
  • Assist clients with implementing configuration changes identified during user acceptance testing and in production.
  • Provides the Product Team with enhancement requests received from clients’.
  • Proactively reaches out to client to discuss upcoming product changes that may affect the client’s operations.
  • May require travel up to 10%
  • Performs other related duties as required.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS

  • Prior Mortgage or Home Equity Servicing experience highly preferred
  • Practical experience with Black Knight applications and loan servicing functionality in one or more of the following areas also preferred:
  • Bankruptcy
  • Foreclosure
  • Loss Mitigation
  • Claims
  • REO
  • Credit Bureau
  • Previous consulting experience preferred
  • Previous loan acquisition and implementation experience preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies with the ability to quickly become proficient with new technologies required
  • Knowledge and experience with Black Knight products and software solutions (Loss Mitigation) strongly preferred
  • Experience participating in various testing cycles to support effective deployments to UAT and Production
  • Strong client relationship management skills, understanding and focusing on clients’ needs, establishing credibility, and building positive, professional relationships with clients
  • Strong problem solving and analytical skills used to determine client business needs and requirements
  • Experience with Microsoft Office 365 a plus
  • Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
  • Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
  • Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint, Visio, etc. and project management software)
  • Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas
  • Must be able to function well as an independent contributor and as part of a team
  • Strong time management skills, attention to detail, and resourcefulness
  • Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
  • Excellent verbal and written communication skills, including the use of presentation and interpersonal skills to communicate ideas in a clear, concise, and professional manner to technical and non-technical audiences of various levels in the organization
  • Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients

Product Consultant II

Intermediate professional role. Moderate skills with high level of proficiency. Works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Supports moderately complexity products and/or services and has knowledge of all Black Knight products and services offered to the assigned client, customer, etc. Works on multiple concurrent projects of medium complexity. Is an active team member, contributes to moderate to complex projects to gain experience, shares ideas and suggests process improvements appropriate for level of experience. Consults with senior peers on semi-complex processes to learn through experience. Typically requires four (4) or more years of experience in a product support role, with a minimum of three (3) years of practical experience with Black Knight applications and/or managerial-level experience preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

The Product Consultant II works on a Product Delivery team providing ongoing support to clients’ on Black Knight’s Bankruptcy Proof of Claim solution. Observes current state processes and application utilization and makes recommendations, both verbal and written, to clients and internal partners with regard to implementation, testing of new features and functionalities, , p ost-production support and other related opportunities. Serves as a liaison between the customer and the Product Team.

GENERAL DUTIES & RESPONSIBILITIES

  • Supports clients UAT testing of new features and functionality. Including triaging and defect remediation when necessary.
  • Participates in the engagements’ progress implementation process by attending project meetings and by supporting the implementation team with client questions and issues.
  • Supervises work assigned to the client.
  • Develops professional and positive client relations designed to attract and promote new business and foster an ongoing Black Knight relationship.
  • Develops procedures, flowcharts and other consulting materials as required by the Product Delivery Department and devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to Servicing Digital.
  • Assists other Black Knight departments by providing professional and industry expertise as needed.
  • Supports a variety of tests using client data, such as user acceptance testing (UAT), in order to ensure client needs will be met.
  • Assist clients with implementing configuration changes identified during user acceptance testing and in production.
  • Provides the Product Team with enhancement requests received from clients’.
  • Proactively reaches out to client to discuss upcoming product changes that may affect the client’s operations.
  • May require travel up to 10%
  • Performs other related duties as required.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

https://www.aplitrak.com/?adid=c2ZyaWVkZXJpY2guOTc5MTguMTA1OTRAYmxhY2trbmlnaHRmaW4uYXBsaXRyYWsuY29t

Job Types: Full-Time.

Job expires in 50 days.

15 total views, 1 today

Apply for this Job