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15 Jun 2019

Full-Time Product Consultant I – Portal

Black Knight Financial Services – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION
Completes various product enhancement projects centered on mortgage servicing operational practices and implementation activities. Observes current state processes and system utilization and makes recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities. Creates requirements for new product development and/or product enhancements. Serves as a liaison between the customer, IT, users, and consultants.

GENERAL DUTIES & RESPONSIBILITIES
* Compiles and analyzes customer data, and reports in preparation for writing requirements to enhance existing or create new ones.
* Completes product enhancement documentation, consulting and implementation engagements in assigned functional areas. Interviews, observes and gathers relevant data in-house in order to provide business and system application requirements, training, and perform problem analysis and determine solutions to client issues.
* Monitors and validates the implementation of new system functionality addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
* Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to internal stakeholders with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
* Develops professional and positive relations designed to attract and promote new development and training business and foster an on-going Black Knight relationship.
* Develops procedures, flowcharts and other consulting or functional materials as required by the project or engagement assigned and devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients’ BKFS products.
* Assists other Black Knight departments by providing professional and industry expertise as needed.
* For implementation or project development activity, prepares internal deliverable document for Client Support to be used as a handoff for support related issues.
* Assist with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained.
* Supports a variety of tests using client data, such as system integration readiness and acceptance testing, in order to ensure client needs will be met.
* Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
* Assist clients with implementing configuration changes identified during user acceptance testing and in production.
* Proactively reaches out to client to discuss upcoming product changes that may affect the client’s operations.
* May play a key role in the training of internal personnel on product enhancements, new systems, or procedures.
* May consult directly with the client and must be able to travel as much as 5%, as needed by the business. Must be able and willing to work sporadic nights and weekends to support product implementations or environment upgrades.
* Performs other related duties as required.

EDUCATIONAL GUIDELINES
Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS
* Prior Mortgage Servicing experience highly preferred
* MSP experience is a plus
* Experience with Agile development methodology
* Functional knowledge in the following area(s) may be required:
– Portal
– Portal Administration
– Security Administration
– User Security
– Single Sign On

Familiarity with and understanding of the interfaces and integration processes between the LoanSphere and MSP applications preferred.

GENERAL KNOWLEDGE SKILLS & ABILITIES
* Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
* Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
* Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint, Visio, etc. and project management software)
* Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
* Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
* Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies
* Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
* Excellent verbal and written communication skills, including the use of presentation and interpersonal skills to communicate ideas in a clear, concise, and professional manner to technical and non-technical audiences of various levels in the organization
* Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
* Strong analytical skills used to determine client business needs and requirements

Product Consultant I
Entry-level professional role. Moderate skills with moderate level of proficiency. Works under immediate supervision with limited latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Supports lower-complexity products and/or services and has an introductory knowledge of some Black Knight products and services offered to the assigned client, customer, etc. Works on a few concurrent projects of low to medium complexity. Is an active team member, contributes to more complex projects under direct supervision to gain additional experience, shares ideas and suggests process improvements appropriate for level of experience. Consults with senior peers on processes to learn through experience. Typically requires one to three (1-3) years of experience in a product support role, with a minimum of two (2) years of industry and Black Knight product experience pr eferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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How to Apply

Application URL: http://www.aplitrak.com/?adid=bWdvdWxldHRlLjc0MDgyLjEwNTk0QGJsYWNra25pZ2h0ZmluLmFwbGl0cmFrLmNvbQ

Job Types: Full-Time.

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