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20 Apr 2022

Full-Time Private Events Manager

Strathmore Hall Foundation Inc. – Posted by sknox@strathmore.org North Bethesda, Maryland, United States

Job Description

Organizational Description

Strathmore is a nonprofit multi-disciplinary arts center outside Washington, DC with multiple venues, strong community partnerships and robust educational programming. Spotlighting world-class talent and serving as a launch pad for local artists, Strathmore presents nearly 400 accessible and affordable events and exhibitions each year in the Music Center, historic Mansion, on our 16-acre campus, at AMP, and throughout the community.

 

Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we are a public/private partnership with Montgomery County Government and serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our programming is a vibrant reflection of the community that surrounds us. Strathmore believes the most compelling contemplations of our world are created by artists. Amplifying these creative voices is at the heart of our work.

 

We are also engaged in and committed to ongoing, institution-wide conversation, education, and thinking about how systemic inequities impact our organization’s work and how best to address that in a way that is consistent with our mission. This promise is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (I.D.E.A.) goals to expand access and diversity, promote inclusion, and build equity for all.  In this proactive way, Strathmore intends to become a fully anti-racist organization. You can read more about Strathmore on our website, including information about our mission and values.

Position Summary

The Private Events Manager will be responsible for servicing (from inquiry to execution to settlement), all Strathmore private events, across our three venues with a goal of maximizing revenue while providing an exemplary experience for our private event clients and their guests.  This goal will be achieved through oversight of the Private Events Coordinator, the Exhibitions and Private Events Administrator as well as a team of House Managers. The position will be expected to track and report key performance indicators, maintain awareness of market trends, develop private event guidelines and procedures, communicate effectively with clients and prospective clients, and identify promotional opportunities and new revenue streams. The position reports directly to the Director of Venue Rentals and Operations.

Work Schedule

Work of this exempt position will be accomplished during both weekday and weekend hours as needed to support the Private Events division. This includes evening, weekend, and holiday hours to support events, hours in which client tours are needed, and routine monthly Saturday staffing coverage. As most of the work for this position is programmatic and engagement based, most hours are expected to occur on-site however, there will be the occasional opportunity for remote work. The Strathmore administrative office hours are Monday through Friday, 9am until 5pm.

 

 

Typical Examples of the Position’s Responsibilities and Duties

  • Drive private events sales throughout the early lifecycle of an event by conducting tours and client walkthroughs, capturing early event information, following up as needed, and moving an event through the contracting phase
  • Build, track, and manage a division budget with expectations of consistent profitability
  • Supervise and manage the administrative documentation of an event such as contracts, floor plans, invoices, insurance certificates, etc.
  • Maintain accurate event information and disseminate it to all pertinent team members through a centralized event management software.
  • Provide strong client-facing involvement from inquiry to event execution
  • Foster positive relationships with a variety of vendors in the events industry (photographers, DJs, musicians, florists, event planners).
  • Maintain client continuity through initial in-person support at events (requires night and/or weekend commitment).
  • Recruit and train staff in excellent customer service, event planning and execution, and policies and procedures to ensure quality service delivery in each of our venues.
  • Collaborate with Marketing Department to help determine strategies for attracting and capturing increased private event sales.
  • Attend industry networking events to represent Strathmore in the private events industry to assess ways to improve our process and increase sales.
  • Update spreadsheets for past and upcoming events for analysis and reporting.
  • Conduct regular Private Events meetings and provide stats/reports as needed.
  • Oversee collaboration between departments to ensure full operational event support.
  • Other duties as assigned.

Accountabilities 
Satisfactory completion of this job includes successfully:

  • Contributing to increased revenue across all private event venues while providing outstanding client experience.
  • Staying informed about the latest trends in the wedding and private events industries.
  • Recording and analyzing sales data to accurately predict and measure results and inform future decisions.
  • Demonstrating good judgment in problem resolution.
  • Displaying team spirit to succeed and improve performance of department and the organization.
  • Working within approved budgets.
  • Managing an effective team within the division and strong relationships with colleagues and executive leadership
  • Demonstrates excellent oral and written communication skills.
  • Prioritizing, managing time, and orchestrating multiple tasks simultaneously
  • Motivating others through persuasion and leadership
  • Demonstrating excellent organizational and problem-solving skills.
  • Maintaining company and customer confidentiality.
  • Practicing corporate and personal integrity at the highest level.
  • Contributing ideas to improve effectiveness and quality of private event revenue efforts.

Qualifications/Experience

  • Proven experience facilitating successful private and/or public events
  • Experience with budgeting operational expenses of an event or venue
  • Experience working successfully in a group/collaborative environment
  • Dependability and reliability, especially when managing events on evenings and weekends
  • Working knowledge Microsoft Office Suite is required, experience with Event Booking is preferred.
  • Bachelor’s degree or commensurate experience with leadership and execution of public and private events
  • Must be able to lift 20lbs

 

Compensation and Benefits

This is a full-time, exempt position. Salary is commensurate with experience. Excellent health, dental, vision and retirement plans offered.

 

Application and Inquiries (applications will be accepted until the position is filled).

Please submit the following items:

* Cover letter.

* A résumé showing demonstrable accomplishments as indicated above.

 

If submitting your application electronically (PDF), the email SUBJECT line must contain the words “Private Events Manager” Only qualified applicants will be contacted. Please direct all submissions to: Human Resources, hr@strathmore.org

 

Although emailed applications are strongly preferred, applications may also be mailed to:

Human Resources

Private Events Manager

5301 Tuckerman Lane

North Bethesda, MD 20852

Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or in any status protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including, but not limited to the CBA requirements for: hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.  Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.

 

Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 10 days.

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