Full-Time Post Administrator
Do you have excellent administration skills with a passion for providing a service which put the consumer at the heart of the process? Then we want to hear from you.
Full time: 35 hours per week
FTC (December 2023)
Location: Milford House, Central Salisbury
The Property Ombudsman provides a free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry. As a not-for-profit organisation we have been providing a free to use and impartial dispute resolution service since 1990.
You will be at the frontline of delivering a high-quality customer service to consumers, giving information and advice by email or letter and administer the incoming post and group mailboxes. You will accurately create and/or amend complaint records where appropriate in line with current TPO procedures and log and distribute correspondence to the appropriate team or colleague.
Check membership details provided within correspondence against those held on TPO membership database and report any discrepancies or raise appropriate queries with the Membership Service team in line with current TPO processes.
You will be capable of delivering quality, consistently and under pressure within quality and output performance targets.
Good computer skills and attention to detail are essential in our fast-paced environment. We are looking for a committed team player, who can work well under pressure, supported by a friendly team.
What we are looking for
Good general education to include English and Maths GCSE Grade 4 or above (or equivalent qualification)
Ability to work under pressure to meet targets
Good prioritising, problem solving and organisational skills
Ability to use initiative
Team player with the ability to work independently
Positive can-do attitude
Good communications skills, written and verbal
Ability to process large volumes of material
Competent in the use of Microsoft Products
How to ApplyHow to apply Applications for this post will be accepted until Friday 12th May 2023 (previous applicants need not apply), however we may close the vacancy before this date if we have received the right level of applicants. If you feel you have the experience and skills for the Initial Enquiries Advisor position, please apply now by email or by post to The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. All applicants must prove they live and have the right to work in the UK. TPO Values Statement TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.
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