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4 May 2023

Full-Time Post Administrator

Ella McCall – Posted by Ella McCall Salisbury, England, United Kingdom

Job Description

Do you have excellent administration skills with a passion for providing a service which put the consumer at the heart of the process? Then we want to hear from you.


Post Administrator

Salary: £20,473.80

Full time: 35 hours per week

FTC (December 2023)

Location: Milford House, Central Salisbury


About us

The Property Ombudsman provides a free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry.  As a not-for-profit organisation we have been providing a free to use and impartial dispute resolution service since 1990.


Key Responsibilities

You will be at the frontline of delivering a high-quality customer service to consumers, giving information and advice by email or letter and administer the incoming post and group mailboxes. You will accurately create and/or amend complaint records where appropriate in line with current TPO procedures and log and distribute correspondence to the appropriate team or colleague.


Check membership details provided within correspondence against those held on TPO membership database and report any discrepancies or raise appropriate queries with the Membership Service team in line with current TPO processes.


You will be capable of delivering quality, consistently and under pressure within quality and output performance targets.


Good computer skills and attention to detail are essential in our fast-paced environment. We are looking for a committed team player, who can work well under pressure, supported by a friendly team.


What we are looking for

Good general education to include English and Maths GCSE Grade 4 or above (or equivalent qualification)

Ability to work under pressure to meet targets

Good prioritising, problem solving and organisational skills

Ability to use initiative

Team player with the ability to work independently

Positive can-do attitude

Good communications skills, written and verbal

Ability to process large volumes of material

Competent in the use of Microsoft Products


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How to Apply

How to apply Applications for this post will be accepted until Friday 12th May 2023 (previous applicants need not apply), however we may close the vacancy before this date if we have received the right level of applicants. If you feel you have the experience and skills for the Initial Enquiries Advisor position, please apply now by email or by post to The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. All applicants must prove they live and have the right to work in the UK. TPO Values Statement TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.  As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 7 days.

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