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23 Apr 2021

Full-Time Player Support Agent

RSI – Posted by RSI Collingswood, New Jersey, United States

Job Description

Founded in 2012, Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands:  BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Our online casino has expanded into sports betting and we have positions that will take advantage of your casino or sports enthusiasm while providing a collaborative and fun place to work! Our company is looking for full-time Player Support Agents to cover the exponential growth that we are experiencing.

Responsibilities and Duties:

  • Ability to multitask
  • Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
  • Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
  • Assist players with specifics about promotions, loyalty programs, and terms and conditions
  • Assist players and respond to inquiries in community chat
  • Escalate all necessary issues to management in a timely fashion
  • Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
  • Other duties as necessary and/or assigned

Qualifications and Skills

  • Experience with computers, browsers, and mobile devices
  • Ability to search, find answers, and assist our players with a wide variety of issues
  • Great written communication skills
  • Self-motivated and very reliable
  • Candidates with sports betting knowledge/knowledge of major sports will be preferred
  • 1 year or more Customer Service experience in an office or call center setting preferred
  • Experience with sports betting technology is preferred.
  • Active Pennsylvania Gaming Control Board License Preferred

What we offer:

  • Comprehensive health, dental, and vision insurance
  • Company paid disability and life insurance
  • 401K with employer match
  • HSA with employer subsidy

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity, and expression, marital status, family status, lifestyle, age, culture, religion, military, and veteran status, citizenship, or disability.

How to Apply

Apply Online. Direct link to our company posting: https://rushstreetinteractiveops.bamboohr.com/jobs/view.php?id=21&source=aWQ9MTQ%3D

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 72 days.

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