SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region’s infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).

Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America’s best energy company. They are also the reason why we have been recognized with the industry’s most coveted awards. Our employees undertake challenging work and receive highly competitive compensation and benefits. As one of the region’s largest employers, we’re always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefits HERE.

Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business. Learn more about our commitment to diversity and inclusion HERE.

For more information, visit SDGEnews.com or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.

Primary Purpose:
Coordinate, negotiate, and manage customer notifications for electrical planned outages from Construction Services and C&O Districts for the entire SDG&E service territory. Act as the liaison to Construction Supervisors, Contract Administrators, Planned Outage Specialist – Marketing Coordinator, Project Coordinators, Account Executives, Customer Contact Center, Claims Department and Public Affairs.

Duties and Responsibilities:

• Identify impacted customers using SP4, NMS and OMS (Outage Management System) and notify customers of planned outage using our automated notification system. Negotiate with unassigned residential and small commercial customers to determine the best date and time to schedule power interruptions to minimize the impact to their business operation. Follow-up to ensure that customer issues have been resolved prior to a planned outage and works with Project Management to verify permits and traffic control plans are in place.
• Compile, prepare and distribute various reports and related documents for Management, Public Affairs, and Claims. Research unplanned outage information and communicates with internal or external customers. Participate in depositions and court appearances in regard to past or future planned outages. Document outage coordination operating procedures and make updates when appropriate; work with other departments to streamline operations and resolve outage coordination issues. Prepare customer list in Excel to export outbound dialer campaigns for cancellation and reminder calls.
• Participate in After-Hours On-Call duty rotation to manage Planned Outage activities such as cancellations, delayed starts or customer issues.
• Perform other duties as assigned (no more than 5% of duties).

Required Qualifications:

• Bachelor’s Degree Engineering, Business, Public Affairs, or other related field of study or equivalent training and/or experience.
• 2 years – Experience in customer service, planning, GIS mapping, project management or operations.
• Ability to clearly articulate technical and non-technical information and convey messages across audiences, utilizing formal and informal communication modes such as presentations, written documents, and one-on-one conversations.
• Working knowledge and understanding of computers, Windows applications (Word, Excel, PowerPoint, Visio, Sharepoint), and customer database software.
• Ability to use active listening and clearly speaking to customers using positive language. Ability to manages difficult or emotional customer situations.
• Knowledge of NMS, OUA and other mainframe and personal computer systems to include company supported Microsoft desktop applications is highly desirable.
• Knowledge of company policies, procedures and electrical system.
• Required to work rotating shifts as the on-call representative, providing support after hours and on weekends.
• Travel is required within the service territory to various company and customer locations in addition to potential travel outside of the territory to attend meetings, training and conferences.
• May be required to work outside normal business hours during emergency situations such as customer outages or Emergency Operations Center (EOC) activations.

Preferred Qualifications:

• Transmission experience
• Driver’s License

** May be filled at a higher level based on qualifications and experience **

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Note: SDG&E strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.

SDG&E offers a competitive total rewards package that goes beyond base salary. This position is eligible for an annual performance-based incentive (bonus) as well as other merit-based recognition. Company benefits include health and welfare (medical, dental, vision), employer contributions to retirement benefits, life insurance, paid time off, as well as other company offerings such as tuition reimbursement, paid parental leave, and employee assistance programs.