This job listing has expired and may no longer be relevant!
13 Jan 2023

Full-Time Permit Technician

King County – Posted by sosharma@kingcounty.gov Renton, Washington, United States

Job Description

Summary

In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, The Permitting Division of the King County Department of Local Services is recruiting for two Permit Technicians who will provide a high level of customer service. The Permit Technicians performs a wide variety of technical and specialized duties in support of the Permitting Services work group.

Our ideal candidate works well in a team environment, enjoys working with the public, and will establish and maintain effective relationships while being customer service focused.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

  • Permit & business license application processing: Receive and screen application materials. Verify details, determine application acceptance, and assist customers with application process. Categorize applications, create system records, and enter permit details. Calculate and assess fees. Sort and route application materials. Track and update permit records received using multiple systems. Verify permit issuance requirements are met, issue approved permits, and provide information to applicants. Receive and review extension applications, make determinations, and issue permit extensions. Prepare legal documents. Process documents for recording.
  • Permitting Services support:  As a member of the Permitting Services group, this position will be responsible to cross-train with other Permit Technicians and support the various functions of the team.
  • Communication:  Provide clear verbal and written communication to customers and staff. Communicate on the job in ways that reflect well upon King County and the department.
  • Accounts Receivables/Financial: Calculate and assess fees. Process payments received using specialized computer software system. Process complex multi-step transactions. Maintain daily records of receipts and electronic payments. Perform reconciliation of daily payment transactions. Prepare bank deposits. Research and resolve discrepancies. Process refunds, past due account collections, and payments. Respond to customer disputes. Process legal documents including financial guarantees and liens.
  • Billing:  Process monthly billings for permit fees and civil penalties involving verifying information, printing, stuffing envelopes, mailing invoices, and responding to customer inquiries.
  • Customer Service:  Assists customers in person, over the phone and by email. Provide customer information about the permitting process requirements, online services, fees, business licenses, general inspection questions, permit status, and a wide variety of general questions. Identify problems, perform research, resolve issues, and communicate with customers. Consult with other departments to resolve issues. Keep detailed records.
  • Other duties: Processing notices for mailing, processing incoming/outgoing mail. Other responsibilities may involve projects, and other duties as assigned by the supervisor.
  • Telework/Office work: This position will be required to perform certain in-office duties currently limited to one to two days per week. In office requirements may change over the long term.

 

Experience, Qualifications, Knowledge, Skills

Minimum Qualifications:

  • Experience providing excellent customer service including analyzing, researching, and solving complex problems while maintaining positive customer relationships.
  • Solid computer skills including intermediate level using Excel, Word, Outlook, SharePoint, or other software applications relative to the position.
  • Professional experience performing check and electronic payment processing, reconciliation of daily transactions, and preparing bank deposits.
  • Professional accounting or bookkeeping experience or experience with accounts payable, or accounts receivable, and entry of complex multi-step transactions using specialized software.
  • Ability to use initiative and judgment interpreting policies, rules, and guidelines.
  • Demonstrated ability to work as an effective team member in an environment with multiple shared responsibilities and with various deadlines.
  • Very detail oriented, organized, flexible, and able to proactively prioritize work while handling multiple tasks, deadlines, and priorities that change often.
  • Excellent communication skills both written and verbal.
  • Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.

Desired Qualifications:

  • Professional experience within a public agency providing service related to permit application processing and issuance.
  • Can demonstrate an overall understanding and involvement with building and land use permit processing procedures.
  • Experience using Accela or other permitting software to initialize permit records, calculate fees, update workflow and permit details, and process financial transactions.
  • Experience using SharePoint and/or Bluebeam.
  • Experience using MyBuildingPermit.com or other online permitting system software and related business processes in support of electronic permitting.
  • Knowledge of rules, regulations, codes, laws and/or policies relative to the position.
  • Success working in continuous improvement environment.

Necessary Special Requirements: 

  • Must be able to lift and carry up to 30 pounds, including large, rolled plans.
  • Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environment.

 

 

Supplemental Information

Those applicants who pass the initial screening will be invited to interview the week of February 6, 2023.

This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities.

WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.

WORK SCHEDULE: The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible.

FORMS AND MATERIALS: The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume.

SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews.  Interviews will be conducted via Teams.  Reference checks and file reviews will be conducted.

UNION MEMBERSHIP:  PROTEC17

For more information regarding this recruitment, please contact:
Vivienne Swai
Human Resources Analyst
206-477-1538
vswai@kingcounty.gov

Covid-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:
• submit proof of vaccination or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.

Teleworking Requirement
This is a hybrid position. The work associated with this position will be performed by teleworking, onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division’s available customer service options.

Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department’s hybrid environment.

Forbes recently named King County as one of Washington State’s best employers. 

Together, with leadership and our employees, we’re changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation’s best places to live, work and play. 

Guided by our “True North“, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles–we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation

How to Apply

To Apply If you are interested in pursuing this position, please follow the application instructions carefully and use this LINK. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.

Job Types: Full-Time. Job Tags: $28.93 - $36.67 Hourly.

51 total views, 2 today

Apply for this Job