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8 Apr 2021

Full-Time Performance Metrics Analyst (AIVA)

Black Knight Financial Services – Posted by BKInc2018 Philadelphia, Pennsylvania, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


The Performance Metrics Business Analyst III conducts various types of research and analysis against Service Level Agreements (SLA) associated with proprietary software products (AIVA). Works heavily within Excel in order to evaluate turn time performance metrics and create reports/dashboards. Will also interface with AWS QuickS ight in order to create and publish dashboards.

Location: This role is eligible for remote / telecommute status.


  • Performs analyses of the business goals, objectives, and needs of the general business environment for the appropriate Black Knight segment, division, group, or line of business.
  • Performs research and analysis to support business operations and presents findings to manager or, depending on level, the project leader.
  • Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency (automate).
  • Utilizes systems and data to resolve business issues in the most effective and productive manner.
  • Identifies and implements best practices and suggest how to improve current practices.
  • Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
  • Develops recommendations to solve problems and issues related to business operations.
  • Analyzes and documents business processes and metrics and identifies improvement opportunities.
  • May perform special projects upon request and on occasion.
  • May provide coaching and/or guidance to less experienced Business Analysts.
  • May prepare reports for financial and P&L analyses.
  • Performs other related duties as required.


A Bachelor’s degree or equivalent combinations of education, training and work experience


  • Prior Mortgage Originations experience preferred, but not required
  • AWS QuickSight
  • Microsoft Excel
    • Heavy reporting and statistical analysis


  • Knowledge of general business operations, operations, and structure
  • Advanced knowledge and skills in Microsoft Excel
  • Prior experience analyzing and evaluating Service Level Agreements (SLA) preferred
  • Excellent verbal and written communication skills to audiences of various levels in the organization and at client organizations (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Ability to work independently while delivering high-quality work and meeting planned deadlines
  • Is resourceful and proactive in gathering information, sharing ideas, and suggesting new solutions both internally and to clients (as applicable)

Advanced professional role. Highly skilled with extensive proficiency. Develops large and/or complex solutions that require analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple analytical areas and business segments. Coaches and mentors more junior business systems and analysts. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires six or more years of demonstrated experience in an analytical and/or problem-solving role, with at least one project as the business analyst lead on a “large” project (i.e., a project with duration of more than 6,000 hours or spending more than 4 months).

Although target pay range may vary by work location, a representative pay range is:$70,00 0 – $80,000 (typical annual salary for this role)

Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan.

Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

Job expires in 56 days.

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