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26 Jul 2021

Full-Time Patient Financial Advocate

R1Careers – Posted by R1Careers Anywhere

Job Description

Shift Days & Shift Hours: Vary

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Patient Financial Advocate will be responsible for making outbound phone calls in a fast-paced call center, engaging in scripted conversation with patients to collect their portion of the account. This role is empowered to use analytical skills to determine patient eligibility for additional resources to settle financial obligations.

Responsibilities:

  • Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.
  • Respond to patient billing inquiries.
  • Negotiate payments and payment plans with patients.
  • Submit credit card payments.
  • Escalate high complexity billing issues for resolution to a senior associate or supervisor.
  • Meets or exceeds daily production requirements.
  • Adhere to all applicable disclosure and collections rules and regulations.

Required Qualifications:

  • High School Diploma or GED required
  • Working college credentials.
  • 2 years of prior collection experience utilizing a Dialer.
  • Working knowledge of federal and state regulations pertaining to the collection of accounts.
  • Excellent follow through abilities to meet daily productivity targets.
  • Excellent customer service skills exhibiting good oral and written communication skills.
  • Moderate computer skills (internet, email, MS Office) obtained from prior work experience.

Desired Qualifications:

  • 4-year college degree.

Physical Requirements:

  • See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.
  • Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.
  • Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.
  • Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 50 lbs.).

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

  • Comprehensive Medical, Dental, Vision & RX Coverage
  • Paid Time Off, Volunteer Time & Holidays
  • 401K with Company Match
  • Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
  • Tuition Reimbursement
  • Parental Leave

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com

How to Apply

Please apply by clicking this link: Patient Financial Advocate. You will be redirected to our job board to begin your application.

Job Types: Full-Time.

Job expires in 28 days.

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