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5 May 2022

Full-Time Patient Ambassador

APLA Health – Posted by APLA Health Los Angeles, California, United States

Job Description

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at

 We offer great benefits, competitive pay, and great working environment! 

We offer:

  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 10 Paid Holidays
  • 5 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Metro reimbursement or free parking
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!


Responsible for engaging all new patients assigned to APLA Health and greeting all patients and guest who enter APLA Health & Wellness clinics.


  • Work in conjunction with quality improvements, UM department and clinic directors to develop and implement patient engagement strategies.
  • Contact patients newly assigned to the clinic via managed care plans to link them to care.
  • Work with the clinic directors, Patient Engagement and Retention Specialists and communications department to develop and implement a comprehensive community outreach and engagement plan and messaging materials.
  • Enhance communication with patients in regards to services rendered at APLA Health to improve quality service including promoting patient portal communications.
  • Coordinate resources to improve patient ability to adhere to appointments, including assistance with interpreter services and transportation.
  • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
  • Greet patients/guests in a friendly, professional and courteous fashion.
  • Assist patients with checking in at the kiosks; answer questions as needed.
  • Assist patients who need help in completing registration packets.
  • Assist patients with patient portal showing them how to sign up, send messages, have telehealth visits, etc.
  • Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.
  • Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
  • Educate the patients on the 340B pharmacy network and its benefits to the patient and to APLA Health & Wellness.
  • Manage the flow of patients/guests.
  • Maintain a tidy waiting area at all times.
  • Work as a contributing team member and act in a professional and respectful manner at all times.
  • Comply with all standard operating policies and protocols of APLA Health & Wellness.




Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual English/Spanish required.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records – eClinicalWorks preferred.

Ability to:

Must be extremely organized and detailed oriented. Must have excellent communications. Must be able to be courteous, be professional and customer service oriented. Must also maintain a strict discipline in time management with a focus on quality.


This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.


Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.

COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/veteran.

How to Apply

Visit our website at  to apply or click the link below:

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: benefits, Education, HIV/AIDS, Hive Mentality, lgbtq, and non-profit. Salaries: 40,000 - 60,000.

Job expires in 22 days.

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