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5 May 2022

Full-Time Patient Ambassador

APLA Health – Posted by APLA Health Los Angeles, California, United States

Job Description

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

 We offer great benefits, competitive pay, and great working environment! 

We offer:

  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 10 Paid Holidays
  • 5 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Metro reimbursement or free parking
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!

POSITION SUMMARY:

Responsible for engaging all new patients assigned to APLA Health and greeting all patients and guest who enter APLA Health & Wellness clinics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work in conjunction with quality improvements, UM department and clinic directors to develop and implement patient engagement strategies.
  • Contact patients newly assigned to the clinic via managed care plans to link them to care.
  • Work with the clinic directors, Patient Engagement and Retention Specialists and communications department to develop and implement a comprehensive community outreach and engagement plan and messaging materials.
  • Enhance communication with patients in regards to services rendered at APLA Health to improve quality service including promoting patient portal communications.
  • Coordinate resources to improve patient ability to adhere to appointments, including assistance with interpreter services and transportation.
  • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
  • Greet patients/guests in a friendly, professional and courteous fashion.
  • Assist patients with checking in at the kiosks; answer questions as needed.
  • Assist patients who need help in completing registration packets.
  • Assist patients with patient portal showing them how to sign up, send messages, have telehealth visits, etc.
  • Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.
  • Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
  • Educate the patients on the 340B pharmacy network and its benefits to the patient and to APLA Health & Wellness.
  • Manage the flow of patients/guests.
  • Maintain a tidy waiting area at all times.
  • Work as a contributing team member and act in a professional and respectful manner at all times.
  • Comply with all standard operating policies and protocols of APLA Health & Wellness.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

 

REQUIREMENTS:

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual English/Spanish required.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records – eClinicalWorks preferred.

Ability to:

Must be extremely organized and detailed oriented. Must have excellent communications. Must be able to be courteous, be professional and customer service oriented. Must also maintain a strict discipline in time management with a focus on quality.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.

COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/veteran.

How to Apply

Visit our website at www.aplahealth.org  to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=53962&clientkey=A5559163F67395E0A2585D2135F98806

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: benefits, Education, HIV/AIDS, Hive Mentality, lgbtq, and non-profit. Salaries: 40,000 - 60,000.

Job expires in 22 days.

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