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8 Apr 2022

Temporary Part Time House Manager

The Folger Shakespeare Library – Posted by Folger HR Washington, District of Columbia, United States

Job Description

*Thank you for your interest in the Part time House Manager position with the Folger Shakespeare Library. Please submit a resume and cover letter directly online through our website at www.folger.edu, in the menu to the right, click on “About”, then on the pop-up menu on the left click on “work with us. That should take you directly to the job announcement. Select the job announcement and hit apply.

Folger Theatre is seeking professional and responsive Part time House Managers (HM) to join an enterprising and supportive Visitor’s Services team. The House Manager will report to the Patron Services Manager (or Lead House Manager) and will work closely with other department staff to coordinate the visitor experience around Folger theatrical productions and programming from July through December 2022.

This position is an excellent opportunity to engage with an evolving performing arts organization to create a once-in-a-lifetime immersive theater production. While the Folger Shakespeare Library is under renovation, the Folger Theatre is creating a theatrical venue from the ground up at the center of the soaring atrium and grand Greco-Roman colonnades of the National Building Museum in Washington DC. This newly created space will be home to Shakespeare’s A Midsummer Night’s Dream from July 12 through August 28, 2022, with a variety of daytime performances, programming, and special events in partnership with the National Building Museum and the University of South Carolina.

The House Manager will be an integral member of the Folger front-of-house team and provides audience support, and hospitality for guests for Folger Theatre, Music, Poetry, and Engagement programs. Serving as a liaison, the House Manager is responsible for maintaining effective relationships between the theater and its guests. The House Manager will embody the DEIA values and culture of the Folger Shakespeare Library in their practice and provide concierge-like services for all visitors.

All staff, contractors, and visitors working or visiting onsite are required to be fully vaccinated with the COVID-19 vaccine and furnish proof of vaccination (unless they have received a medical or religious exemption). Masks are required in all shared or public spaces onsite until further notice.

Pandemic response: Non-essential Folger staff are working remotely from the D.C. area, and all programming had been moved online. When we return to the office this position is expected to work on site. The building is currently closed to the public due to construction projects.

Compensation:

  • This position is hourly and weekly-paid, at a rate of $17/hr. for up to 20 hours per week.
  • Part-time staff are eligible to participate in pre-tax transit deductions, contribute to the 403b plan (no employer contributions), utilize the Employee Assistance Program, and participate in professional development opportunities.

Duties:

  • Has primary responsibility for house management of public events at the Folger, including performances of Folger Theatre and Folger Consort, O.B Hardison Poetry readings, and other events as designated. Works with casual house managers as schedule demands.
  • Responsible for the safety, care, and well-being of the audience, handling reservation problems, overbooked audiences, etc.
  • Responsible for physical oversight of the public areas for events, including preparing the theatre, lobby, and restrooms before performances.
  • Makes reports to the Director of Facilities for necessary clean-up and repairs, while taking care of minor needs as they arise. Assists and oversees clean-up and close-down at the conclusion of performances.
  • Takes an active role in developing and monitoring fire safety and security routines and regulations; takes a lead role during evening events to ensure the protection of patrons; prepares any pre-performance recorded information used for safety purposes.
  • Acts as liaison with stage manager in opening the house and beginning the show by communicating the status of unclaimed reservations, lines at the box office, and extenuating circumstances such as inclement weather, and determines whether to hold the curtain.
  • Monitors the heating/air conditioning and other systems in order to achieve the optimal comfort for patrons, communicating with Facilities staff if adjustments are needed.
  • Prepares and distributes detailed performance reports to pertinent Programming staff via email.
  • Assists Lead House Manager in the scheduling and management of all events, including outside events arranged through the Office of Special Events or other Folger divisions.
  • Maintains the necessary training for the Alcohol Beverage Control License and food safety.
  • Takes active role in managing accessibility at public events, including ensuring maintenance of hearing-assistance systems, providing large-print scripts, and working with box office in noting wheelchair and other special needs.
  • Performs other duties as assigned.

Education/Experience:

Two years’ general theater experience is preferred.

Skills/Knowledge:

  • Knowledge of theater and experience working with large groups of people preferred.
  • Must be able to communicate in a friendly and personable manner with patrons.
  • Must be able to work independently and as part of a team.
  • Excellent time management skills and the ability to multitask are essential.
  • Punctuality, reliability, and attention to detail are required.

Working Conditions/Physical Requirements:

This position operates in a professional front-of-house theater environment. The employee may be exposed to various components of an office environment such as fluorescent lighting, pollen, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • This position works non-standard hours and flexibility in schedule is required.
  • Shifts are generally 4:00pm-11:00pm Tuesday-Sunday, and 12:00pm-4:00pm or 4:00pm-11:00pm on weekends. Daytime shifts (10:00am-4:00pm) may be available on an as-needed basis.
  • This position is required to stand for long periods of time and to navigate crowded areas in environments with low lighting and high noise levels.
  • Must be able to lift full boxes (approx. 15lbs) unaided.
  • Must be able to climb stairs.
  • Ability to travel locally to offsite events throughout the season.

The Folger Shakespeare Library is an equal opportunity employer.

How to Apply

*Thank you for your interest in the Part-time House Manager position with the Folger Shakespeare Library. Please submit a resume and cover letter directly online through our website at www.folger.edu, in the menu to the right, click on "About", then on the pop-up menu on the left click on "work with us. That should take you directly to the job announcement. Select the job announcement and hit apply. Jobs and Internships at the Folger - Workday (myworkdayjobs.com)

Job Categories: Equal Opportunities. Job Types: Temporary. Salaries: Not Disclosed.

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