Job Description

The Drake Devonshire is looking for an OVERNIGHT ATTENDANT. This is a fantastic opportunity for an individual seeking to build their hotel and hospitality experience as part of a small team with a focus on providing world-class service to our guests.

We are looking for a reliable individual who is honest and has integrity, common sense, and people skills. As part of the hospitality team, this position is responsible for the cleaning and presentation of our public spaces and also has a role in the security of the hotel, keeping the protection of the hotel and its guests, employees and their properties foremost in mind.

Hospitality and Administrative Responsibilities:

• Greets all guests with enthusiasm and is prepared to provide information regarding all aspects of what The Drake has to offer
• Exercises outstanding telephone etiquette, ensuring phones are answered promptly
• Supports Hotel Manager in oversight of online room inventory and other hotel administrative tasks
• Nightly restocking of hotel housekeeping linen and supplies. Cleaning all guest public spaces, restaurant and lobby, while maintaining high standards of cleanliness at all times.
• Communicates + collaborates with Security and F+B teams to provide genuine, professional, top quality service to all Drake guests at all time
• Ensures that all correspondence, as a Drake representative, is reflective of all that we, as a world class hotel, stand for

Housekeeping and Security Responsibilities:

• Responsible for the security of guests, staff, property and business
• Responsible for cleaning all guest facing public areas including public washrooms
• Responsible for morning guest coffee preparation
• Responsible for some Front Desk support preparation to ensure the following day goes smoothly
• Maintains awareness of fire and safety regulations
• Makes required verbal and written reports and initiate required follow up on guest complaints related to security and safety matters
• Patrols perimeter of building including garden, garbage area and additional Drake buildings, looking for signs of suspicious activity
• Ensures necessary doors are secured overnight

Qualifications:

• Housekeeping experience preferred
• Ability to self direct, prioritize and work alone
• Some guest service background is an asset
• Valid security license is an asset
• Smart serve and First Aid training are an asset
• Knowledge of Health & Safety, Fire Evacuation and Safety regulations
• Demonstrated problem solving skills
• Strong personal standards of conduct
• Calm demeanor especially under pressure
• Thorough and detail oriented
• Gracious and welcoming
• Exhibits confidentiality and discretion
• Ability to multitask and prioritize
• Experience in de-escalation tactics a plus
• Must be flexible and able to work weekends overnights

What we offer:

Competitive pay, employee discounts on F+B offerings, benefits, training programs and other unique perks, as part of joining our team. If you are seeking a challenging, fun and great learning environment, Drake Hotel is ideal for you.

The Drake Hotel is an equal opportunity employer.
We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers and immigrant persons; two-spirit, LGBTQ+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.

Job Types: Full-Time.

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