JOB FAMILY DESCRIPTION

Manages life cycle product planning activities and high quality delivery of Black Knight new products, enhancements, and releases to market. Defines product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction, and sales succe ss rate. Provides oversight in the analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

GENERAL DUTIES & RESPONSIBILITIES

• Manages product plan by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Prepares and presents product plans and roadmaps. Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans.
• Monitors and understands product’s profit and loss statement. May be responsible for revenue and profitability of assigned products.
• Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
• Assigns and monitors the work of team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions.
• Acts as product launch manager for new products or rollouts of major releases.
• Collaborates with senior management to provide content for market messages, sales collateral, and as needed RFPs (request for proposal).
• Completes business scope documents and defines and documents user personas for individual products.
• Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement.
• Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement, and monitoring progress. Determines success criteria and recommends “go I no go” decision.
• Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.
• Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
• Provides presentations to clients during business reviews, prospect briefings, and internal group meetings.
• May require up to 30% travel.
• Performs other related duties as assigned.

EDUCATIONAL GUIDELINES

Bachelor’s degree in Business, Computer Science, or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Thorough knowledge of Black Knight products supported
• Experience with mortgage origination post-closing shipping and delivery desired
• Mortgage industry expertise
• Agile methodology experience is required
• Experience rolling out a new product and/or application
• Effective presentation and interpersonal skills
• Proficiency in business modeling and requirements definition disciplines
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Requires strong time management skills, attention to detail, and must be resourceful
• Requires leadership and negotiation skills

Originations Product Manager

Entry-level managerial role that manages the coordination of activities for one (1) key product or multiple products having responsibility for results, including costs, methods and staffing. Excellent knowledge of the field with strong leadership skills. Receives assignments in the form of objectives with the process to achieve goals and works under moderate supervision with limited latitude for independent judgment. Provides guidance to team members within latitude of established departmental policies and handles most employee-related issues (e.g., employee selection, coaching and employee development, performance management, and salary administration). Works with senior management on employee related performance issues and, if necessary, escalates to Human Resources to determine corrective action plans. Recommends changes to procedures affecting team. Follows established processes and best practices in selecting methods and techniques for obtaining solutions. Acts as advisor to team members in meeting schedules and/or resolving problems. Develops and administers schedules, performance requirements, and may have budget responsibilities. Monitors and influences the product revenue and profitability through the client relations, sales and marketing, IT, client services, product support, and/or professional services organizations. Manages one (1) or more teams who deliver services (e.g., data center operations, application management, custom application development, etc.) to a strategic client. Typically manages a single strategic client relationship with delivery of simple to moderate services and with annual revenue of less than $10 million USD. Typically requires a minimum of five (5) years of experience in the financial services industry as well as some client relationship management or consulting services experience.

Black Knight is an Equal Opportunity/Affirmative Action e mployer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.