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16 Sep 2022

Full-Time Order Fulfillment Associate

Daiya Foods – Posted by Daiya Foods Burnaby, British Columbia, Canada

Job Description

Welcome to the unexpected delight of plant-based exploration! We’re the creators of a revolutionary cheese alternative that tastes, shreds, melts and stretches like traditional cheese. Today, as plant-based food grows in popularity, that spirit of innovation continues to inspire our team.

We believe in pioneering plant-based breakthroughs that delight people and planet. Our portfolio of great tasting foods provide an opportunity for everyone to gather around the table, whether you have food allergies, are flexitarian, vegan, vegetarian, or just plant-based curious!

We’re one big family of food-loving Daiyans, and we’re always on the lookout for people who share our passion, our vision, and our ability to make each other smile.



Our Order Fulfillment Associate acts as the first point of contact and primarily responsible for the management of customer accounts. This include but not limited to order processing, on-time and in full delivery monitoring and providing exceptional customer service to our retail/distributor partners. This is a terrific role for someone with a customer focus, right attitude, energy, and enthusiasm.

Our Order Fulfillment Associate works in a fast-paced environment as a problem solver, quick thinker, and resourceful individual. The Order Fulfillment Associate must communicate professionally and take pride in making every customer and team interaction a memorable one.



  • Manage order entry and maintenance in our ERP system (SYSPRO) and check validity of EDI orders.
  • Manage customer communication by effectively delivering information pertaining to out-of-stock product, minimum order policies, lead times and more.
  • Effectively communicate shipment delays and order issues with Sales team and customer key contacts.
  • Effectively deliver communications on service interruptions and product availability.
  • Monitor and troubleshoot EDI order transmission issues.
  • Support Sales team with item listing updates for customers.
  • Process sample order requests from Sales and Internal teams.
  • Assist in securing delivery appointments and due date extensions from customers.
  • Review customer scorecard and push for improvements on metrics within our control.
  • Assist in investigating order and shipment issues relating to over shipments, damages, or shortage claims.
  • Collaborate with Logistics and warehouse teams to ensure on time order pick-ups
  • Collaborate with warehouse team to ensure customer compliance or specific requirements are adhered to.
  • Work closely with Sales team, Demand planning and Production teams on upcoming new item launches, transitions and promotions.
  • Collaborate with Inventory team to ensure products are positioned where needed.
  • Troubleshoot order or inventory discrepancies and report findings to the internal and cross-functional teams
  • Collaborate with Accounts receivable team on pricing adjustments and pricing set up.
  • Facilitate in processing customer credit & returns
  • Assist in new customer account or customer new ship to location set up
  • Update and maintain SOPs for all processes and procedures.
  • Maintain a consistent, professional, and effective communication process with customers and internal teams.
  • Ensuring timely and effective responses to customer inquiries



  • Some University or College, a degree in Business, Operations, Supply Chain, Sales is considered an asset
  • 2+ years’ experience in customer service or related role
  • Computer skills, including all Microsoft Applications, are essential. Strong working knowledge on an ERP system such as Syspro is an asset
  • A passion to deliver world class customer service
  • Familiarity with certain Vendor portal is an asset
  • Knowledge of North America geography is an asset



  • Highly organized with strong attention to detail managing multiple priorities
  • Demonstrated analytical, problem solving and decision-making abilities
  • High sense of urgency and the ability to prioritize under the pressure of tight deadlines
  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills; able to work independently and as a part of a team
  • Ability to handle multiple projects in a fast-paced environment
  • Able to deal tactfully and efficiently with all inquiries
  • Adaptable, flexible, and able to work well under intense time pressure throughout the day
  • Desire to learn and “Can Do!” attitude.
  • Preference will be given to candidates with prior experience in retail or wholesale distribution setting



  • Competitive compensation
  • Extended Health benefits fully paid by Daiya for your family
  • 3 weeks’ vacation
  • Flex days
  • RRSP matching your retirement contributions
  • Annual personal health and wellness fund
  • Fun and creative environment
  • Inspiring and innovative work
  • Smart and passionate teams
  • Making people and the planet a healthier place


At Daiya Foods, we are committed to fostering a diverse, inclusive, and equitable work environment, one in which employees can bring their whole selves to work everyday.  We welcome and celebrate differences because we believe a multitude of perspectives fosters innovation and will help us achieve our vision.

Daiya Foods is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind.  We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identify or expression, racialization or ancestry, disability, religion, marital or family status, age and/or status as a First Nation, Metis, Inuit, or Indigenous person.  We endeavor to recruit, develop, and retain the best talent from a diverse candidate pool and truly believe that diversity, equity, and inclusion among our team members is vital to our success as a company.  We trust that in applying for a role with us you value this as well!


How to Apply

Email with the subject line "Order Fulfillment Associate"

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: B2C and  customer service. Salaries: 40,000 - 60,000.

Job expires in 13 days.

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