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9 Mar 2021

Full-Time Optical Manager, Harbor East

Warby Parker – Posted by Warby Parker Baltimore, Maryland, United States

Job Description

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you’ll use your professional skill set and product expertise to create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they’re made.) Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who’s able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow.

Sound like the job for you? Read on!

 

What you’ll do:

Optical duties

  • Work directly with customers to help meet all of their eyewear needs
  • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
  • Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

  • Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
  • Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
  • Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
  • Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction
  • Support general store systems, inventory databases, and business operations

 Who you are:

  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who’s been in a management position for 2+ years
  • A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
  • Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
  • Passionate about the eyewear and retail industries
  • A clear and effective communicator—you can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates!) happy
  • Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
  • Someone who takes your work very seriously, but not yourself
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

How to Apply

https://grnh.se/8db25cc91us

Job Types: Full-Time. Job Tags: baltimoreMD, harboreast, opticianry, visioncare, and warbyparker.

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