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10 May 2022

Full-Time Operations Team Leader (Req#1082)

Eastern Bank – Posted by Easternbk Medford, Massachusetts, United States

Job Description

Assign, coordinate, and monitor the Lockbox mail operations workflow through to completion, overseeing and directing the efforts described below.

Duties & Responsibilities

  • Assign/coordinate/monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity with the least cost per item.
  • Research and determine the disposition of mail and exception items on a daily basis (if necessary).
  • Verify Mail Logs on a daily basis.
  • Review operator production logs for clarity, statistics and accuracy.
  • Ensure the daily work is completed according to department procedures and customer specifications and deadlines.
  • Participate in the daily Operational meetings, which encourage openness that is conducive to the flow of communication between areas.
  • React to and respond to issues or problems that arise immediately.
  • Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank.
  • Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them.
  • Monitor/review/approve/complete various daily, weekly, monthly documentation.
  • Train/cross-train associates.
  • Communicate effectively with staff, key associates, management, vendors, and internal/external customers.
  • Monitor and/or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures.
  • Provide support to Customer Service, OCR Operations and participate as needed in research.
  • Other duties as assigned.

Knowledge/Skills/Experience Requirements:

Banking Operations experience with leadership responsibilities, preferred.

Strong leadership and interpersonal skills, strong communicator, logical thought process, sound follow-through, and flexibility must be a team-player with the ability to multi-task and possess good estimation/projections skills.

Additional Desirable Qualifications:

Experience and/or knowledge of Lockbox Operations and/or Customer Service.

Physical Demands/Conditions Requirements: 

Walking around the work floor observing the status of work and the personal to effectively direct their activities

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #BusinessOperations and Banking. Salaries: Not Disclosed.

Job expires in 31 days.

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