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30 Sep 2020

Full-Time Operations Specialist

MSX International – Posted by MSX International Houston, Texas, United States

Job Description

MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Retail Automotive Service prescribed solutions.


The Automotive Operations Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned automotive dealers, monitor and measure operational processes and deliver Consultative corrective plans to achieve regional objectives:

The Operations Specialist will provide primary operational support to assigned Quick Lanes:

  • Review and support Operations of a Quicklane Tire and Auto Centers within their assigned area
    • Advisor support and training – phone skills, selling techniques, shop management
  • Prepare and review metrics report with Dealer management, develop corrective Action Plans
  • Conduct repair order analysis
  • Develop marketing plans, process advertising claims, take lead on event promotions
  • Assist Parts Dept with Tire Inventory selection, pricing strategy, displays
  • Perform On-site training as needed
    • Telephone skills
    • Vehicle Inspection – tech shop process
    • Customer Handling
    • Tire Sales
    • Other modules as needed and assigned
  • Prepare Visit Summaries and post on Salesforce weekly
  • Complete Administrative duties as required and assigned


Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, comfortable in a field environment with minimal supervision.  The successful candidate should have a verifiable exceptional track record and attributes that includes:

  • Will possess Aftermarket experience; Retail Tire Store Management experience desirable
  • OEM dealer contact experience a plus, as well as excellent verbal and written communication skills
  • Presentation skills (individual and small group) as plus
  • Demonstrated proficiency with PC applications in a Windows environment
  • This position requires proficiency with Microsoft Word, Excel and PowerPoint
    • Candidate may be asked to demonstrate skills during recruitment process
  • Microsoft Outlook is used for calendar management, experience desirable
  • Experience with Salesforce applications a plus
  • Analyzing data from dealer financials and operational reports
  • Conduct Assessments to establish improvement Action Plans
  • Ability to understand, establish and implement effective metrics to keep dealerships
    • focused on sales growth, Customer Satisfaction and ROI
  • Ability to train and motivate all aspects of Automotive Tire Sales and Service to varied levels
    • Of personnel (Advisors, technicians, Parts Dept. personnel)



  • Approximately 50% travel to local and overnight locations
  • Company vehicle allowance plus gas expense included
  • Have ability to equally accommodate working from home office or remote location

How to Apply

If you are interested in this opportunity, please apply here:  

Job Types: Full-Time.

Job expires in 18 days.

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