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18 Nov 2022

Full-Time Operations Processor II (Req# 1630)

Eastern Bank – Posted by Easternbk Anywhere

Job Description

  • Daily booking of residential mortgage and consumer loans through respective manual or automated interface applications and balances daily work. Reviews and understands the interfaced data in CRIF and Empower. Manually inputs appropriate fields into the front-end systems or FIS as needed.


  • Daily booking of Commercial and Business Banking loans through respective manual or automated interface applications and balances daily work. Reviews and has a sound understanding of commercial loan documentation (Note, Loan Agreement, Escrow documents, etc..). Compares documentation to data in nCino and Laser Pro and manually inputs appropriate fields into the front-end systems and FIS as needed.


  • Monitors pipeline of new loans by using reports and or views from the various loan origination systems and business lines. Works with management and peers to prioritize loans and manage volumes. Reviews and verifies receipt of required loan documentation within the front-end systems or loan folders. Assists peers with analyzing more complex loans and documentation


  • Perform quality control of Express loans automatically boarded to FIS Core. Monitor the New Accounts e-mail box for daily loan loads, quality control the documents to FIS along with verifying fees and deposits.


  • Serve as backup to the Customer Information System (CIS) team as required to complete customer and account maintenance requests, monitoring of daily exception reports and research return mail from the U.S. Postal Service.


  • Participate in the rotation of pulling the daily index rates from their source documents and ensure they are input accurately into the FIS core system for use with all variable rate products.


  • Identify process improvements and efficiencies across all areas of responsibility. Review procedures on an annual basis and adjust accordingly. Work with management to leverage innovation and resources to achieve measurable result.

Problem Solving and Decision Making

  • Accept/reject critical legal loan documentation in accordance with the terms and conditions approval document.
  • Ability to balance changing priorities and work demands

Education and Experience

  • 2-5 years banking experience is preferred
  • Completion of high school degree or equivalent required

About Us

Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As a large full service commercial bank in the Greater Boston area, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

How to Apply

If you would like to learn more information, click on the link below:   If you have any questions, please contact us at:

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #BusinessOperations. Salaries: Not Disclosed.


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