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25 Oct 2022

Full-Time Operations Manager I (Req#1417)

Eastern Bank – Posted by Easternbk Medford, Massachusetts, United States

Job Description

Under the general direction of the Operations Manager / Vice President – Operations, this manager ensures the effective operation of the Bank’s Lockbox mail opening functions in conformance with established Bank policies and procedures.


  1. Manages assigned Lockbox personnel by:
    • Ensuring that the Department is adequately staffed with properly trained personnel.
    • Motivate staff to promote improved productivity, accuracy, and team spirit.
    • Develop a solid team educating appropriate staff on the various systems.
    • Making or approving decisions for Department employees regarding employment, performance ratings, promotions, salary recommendations, transfers, and terminations.
    • Resolving personnel problems, particularly those of a more complex nature.
    • Guiding and advising subordinates in the more complex phases of work.
    • Coordinating the activities of the Department with other departments of the Bank, as necessary.
  2. Oversees and directs the operation of the Lockbox mail opening functions to ensure accurate, timely processing in conformance with internal policies and procedures and customer requirements.
  3. Develops, recommends, and implements departmental policies and procedures to ensure accuracy and efficiency and maintain quality control.
  4. Manages staffing levels to provide for efficient utilization of human resources, particularly during seasonal and peak periods of operation.
  5. Provides for maintenance, servicing and operational effectiveness of machinery and equipment to maximize utilization and output.  Acts as liaison with vendors, resolves related problems and issues and maintains logs of servicing and down time.
  6. Participates in development of annual budget.
  7. Performs special projects and assignments as assigned.
  8. Monitors and/or ensures compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures.
  9. Assumes additional responsibilities as requested.

Knowledge/Skills/Experience Requirements:

Management experience required.  Must be detail oriented and demonstrate strong planning, organizational and supervisory skills.

Physical Demands/Conditions Requirements:

General Office Environment.

Equipment Used:

General Office Equipment.

How to Apply

If you will like to know more please click on the link below and click “Apply Now”: If you have any question please email:

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #BusinessOperations. Salaries: Not Disclosed.

Job expires in 56 days.

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