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19 Dec 2020

Full-Time Operation Executive

minu – Posted by minu Bengaluru, Karnataka, India

Job Description

Your Roles and Responsibilities

  • Working closely with the Sales / Bank teams for getting merchants on board with partner banks
  • On receipt of Terminal ID from partners/banks assist the merchants with completing their onboarding and go live.
  • Speak to merchants to understand and address queries/concerns around integrations/transactions raised by internal or external stakeholders
  • Assist merchants/customers to complete pending activations on request
  • Review the open tickets assigned to the team on Freshdesk and reply to queries related to the tickets
  • Escalate transaction-related discrepancies with the partner banks or internally.
  • Tracking and publishing relevant MIS on a regular basis

Job Categories: LGBT. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 10 days.

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