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24 May 2023

Full-Time On Duty Client Crisis Responder

TheCenterPC – Posted by TheCenterPC San Diego, California, United States

Job Description


Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.


As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Center reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.



Under the direction of the Crisis Services Manager, the On Duty Client Crisis Responders are available onsite at The Center for on-demand telephone and walk-in interventions. Duties include crisis intervention, triage, Ryan White medical and non-medical case management, prevention & diversion housing navigation, and provision of information and referrals to community members and their families. Services are designed and provided within the context of a multidisciplinary professional team. It also includes completing ADAP and Covered California enrollments and VI-SPDAT assessments for San Diego’s regional coordinated entry system for clients who are experiencing homelessness.


This position will support individuals, couples, and families at-risk of homelessness and those who are unhoused through financial assistance, case management, and connections to resources and support in the community. This position will assess each household’s strengths and needs, assist in developing service goals, and work with the household to meet set goals. The On Duty Systems Navigator will monitor spending and services to ensure that program requirements, contract goals, and grant deliverables are fulfilled while the program stays within the allocated budget.


The ideal candidate will be a self-motivated, highly organized, and detail-oriented team player with strong communication skills, experience in navigating systems and resources in San Diego, case management, understanding of and sensitivity to the needs of low-income families, and ability to work flexibly and creatively and is passionate about serving the LGBTQ and HIV communities.



Major Categories:

  • Provide systems navigation and case management to households, assisting them with needs such as, but not limited to, crises, housing stabilization (i.e., intake, assessment, goal planning, regular contacts, including home visits), and benefits and food distribution.
  • Responsible for on-demand client telephone and walk-in interventions 2-3 days a week.
  • Staffing The Center’s monthly food distribution event.
  • Maintain regular contact with landlords, negotiate payment arrangements, and mediate landlord-tenant issues.
  • Provide financial assistance for households as aligned with program requirements and available budget.
  • Complete timely program documentation and reporting, ensuring that programs are on track to meet contractual goals and grant deliverables.
  • Coordinate with the Director of Services Integration to ensure compliance with funding expectations.
  • Establish and maintain active working relationships with center program staff, community partners, and other LGBT-affirming providers.
  • Connect households to mainstream resources that will continue after the termination of our services.
  • Complete timely and accurate case notes, data collection, and other documentation for assigned clients.
  • Enter data into regional HMIS as required.
  • Utilize CIE as a case management tool.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.


  • Education and/or Experience:
    • A minimum of one year of experience in case management and client systems navigation experience required.
    • Must have knowledge of the housing first model, harm reduction principles, motivational interviewing, and trauma-informed care.
  • Computer/Office Equipment Skills:
    • Must be comfortable working in PC/Windows-based environments.
    • Proficiency with Microsoft Office, particularly Word, Outlook, and Excel.
  • Other Skills:
    • Must work well in multicultural teams and with diverse constituencies; must be self-motivated and highly organized with the ability to effectively work under pressure, use independent judgment and produce a quality work product.
    • Those with lived experience as a member of a historically under-served community (i.e., low-income, communities of color, LGBT communities, immigrant communities, etc.) are strongly encouraged to apply.
    • Language Skills: Fluency in English is required.



  • Education and/or Experience:
    • Minimum of 2 years of experience working with adults with serious mental illness experiencing complex life challenges (trauma, homelessness, criminal justice system involvement, poverty, isolation, unmet physical health needs, etc.).
    • Experience with clients living with HIV/AIDS and LGBTQ clients is strongly preferred. Additionally, experience working with AIDS Drug Assistance Program (ADAP) and Covered California enrollment experience is strongly preferred.
  • Computer/Office Equipment Skills: Experience with CIE and HMIS systems preferred.
  • Language Skills:Fluency in Spanish preferred.



  • Compensation: The pay range for this position is $23-$25.00/hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position. Work Schedule: Monday-Friday, with 1-2 rotating Saturday shifts a month (10am-3pm)
  • Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Group Term Life Insurance, Full-time and Part-Time Schedules, Generous Vacation, and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement


Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.


Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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How to Apply

Please submit your cover letter and resume to: people@thecentersd.org Subject line: To include the job title you are applying to "On Duty Client Crisis Responder position." 

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: $23-$25/hr. Salaries: Not Disclosed.

Job expires in 86 days.

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