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20 Jul 2021

Temporary NAM-US-Technical Writer-Senior (USD) (21-21694) – Posted by Tampa, Florida, United States

Job Description

Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced Technical Writer-Senior

“This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work

Video/ f2f interviews are required prior to all offers.

Job Description Summary:
Client’s Business Continuity Management (CBCM) organization is seeking an experienced professional to serve as a Continuity of Business (CoB) Technical Writer. CoB ensures resiliency of critical business processes and technology, and their availability to customers, third parties, regulators, and other stakeholders during an unplanned event or disruption. Staff in this job family ensure that recovery plans are viable, executable, implemented, and tested, through incorporation of both technology and business requirements.
Job Description
CBCM is seeking a CoB Technical Writer to document process/procedural changes resulting from various CoB initiatives and advancing needed amendments to CoB Policy and Standards. The position requires a candidate who can compose clear and coherent information specific to Client’s continuity capabilities (both existing and proposed), that span a wide array of CoB initiatives. Working off hours and weekends will be required to support activities for this role.

• Writes clear and concise documents for technical, non-technical, and executive level audiences; assesses audience needs and adjusts tone and technical terms to meet those needs
• Creates and edits procedural and governance documentation such as process guides and policies, conforming to organizational style and tone
• Documents process/procedural changes resulting from project workstreams; captures and highlights related changes to CoB Policy and Standards and other documentation needs
• Supports regulatory interaction activities through documentation of activities and performance, including quarterly updates, exam facilitation, response requirements, and corrective action progress
• Develops a thorough understanding of the CoB documentation deliverables by meeting with colleagues to discuss document objectives and requirements
• Engages with CoB and other subject matter experts (e.g. technology, information security, risk management) to ensure that specialized topics are appropriately addressed, and that documentation is fit for purpose
• Enhances quality of CoB Policy and Standards documentation through efficiency of delivery and appropriateness of content
• Researches and builds knowledge about process, services, and technology to be documented
• Adapts to, and follows, project schedules and deadlines; plans writing activities accordingly
• Revises, edits, or updates governance documents, presentations, and user guides as necessary

• Self-starter with strong interpersonal, organizational, and documentation skills with the ability to work independently to obtain the goals of the team
• Attention to detail and ability to discuss, document and confirm document interrelationships and process flows

• Ability to ‘connect the dots’ and communicate the ‘big picture’
• Demonstrates ethical fitness and integrity
• Interacts effectively with senior management
• Values a diverse workforce. Strong appreciation of differences in style and/or perspective, recognizing benefits to inform and enhance decisions or actions, and ultimately organizational success.

• Promotes a culture of collaboration and teamwork, encouraging the sharing of ideas and lessons learned

• Multi-tasks productively and reliably, while managing multiple priorities
• Ability to work virtually
• Performs other duties and functions as assigned
• Good understanding of financial services and regulations
• Ability to present complex information in clear, concise text for diverse audiences
• Proven experience writing executive level briefings, operating procedures, and policies
• Excellent grammar, editing, and writing skills with a strong attention to detail
• Strong document organization – audit trails, versioning, and information management
• Highly proficient Microsoft Office skills in Word, PowerPoint and Excel
• Bachelors or Masters degree in business, technology, or related discipline with a minimum of 5 years’ experience in technical writing

How to Apply

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Job Types: Temporary.

Job expires in 77 days.

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