Full-Time MSP Data Conversion Technology Business Consultant III
Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization’s business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.
GENERAL DUTIES & RESPONSIBILITIES
* Works individually or within a team on technology business consulting projects to meet specific client requirements.
* Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
* Identifies and participates in departmental initiatives and process improvements.
* Provides multiple levels of onsite client support for requirements gathering sessions, assistance with closing open items from requirements sessions, ST and UAT testing, and final implementation.
* Identifies issues that affect the entire department and/or all conversion clients and leads the teams through the resolution process until the issues are resolved.
* Tracks MSP enhancements and determines how they affect data conversions by reading EDD/IDD’s and attending meetings with the MSP Development team.
* Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
* Defines product scope, objectives and requirements. Defines specifications and data models for product development and testing.
* Creates detailed specifications from which programs will be written.
* Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.
* Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to computer equipment capacity and limitations, operating time, and form of desired results.
* Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained.
* Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
* Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
* Consults directly with the client and may travel to the client site.
* Acts as team leader for technical aspects of consulting projects, leading sub-plans or small projects. May mentor, guide, advise and/or check the work of less experienced Technology Business Consultants.
* May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.
* Assists with delivering training either one-on-one as knowledge transfer or in a classroom setting, depending on the number in the audience and client preference.
* May serve as pre-sales support specialist when needed.
* May require 25-40% travel.
* Performs other related duties as required.
A Bachelor’s degree or the equivalent combination of education, training, or work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
* Prior Mortgage or Home Equity Servicing experience highly preferred
* Functional knowledge in the following area(s) may be required:
* Customer Service
* Consumer Loans
* Special Loans
* Year End
GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Familiarity with Black Knight products and services
* Acts independently within project guidelines with minimal direction
* General acquisition/conversion knowledge
* In-depth knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements
* Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
* Proficiency in business modeling and requirements definition disciplines
* Proficiency in quality management methods, tools and technologies
* Awareness of system-development protocol
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
* Excellent analytical skills and ability to solve medium to complex logical problems
* Team player, self-disciplined, and highly motivated
* Ability to be persistent and aggressive in achieving key goals
* Ability to support multiple concurrent projects
* Problem solver, creative in problem mitigation and resolution, drives problems to closure
* Willingly shares relevant knowledge and expertise to other resources
* Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
* Ability to persuade and influence others on the best approach to take
* Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
* Is resourceful and proactive in gathering information and sharing ideas
Technology Business Consultant III
Advanced professional role. Highly skilled with extensive proficiency. Develops large and/or complex solutions that require analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior technology business consultants. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires five or more years of demonstrated business analysis/consulting experience at a senior level or higher, demonstrated expert-level technical capabilities, a minimum of five years of mortgage and home equity services consulting or management experience, and at least one project as the technology consulting lead on a “large” project (i.e., a project with duration of more than 6,000 hours or spanning more than 4 months).
Black Knight is an AA/Equal Opportunity Employer
How to ApplyApplication URL: http://www.aplitrak.com/?adid=cndhbGtlci40NzM4OC4xMDU5NEBibGFja2tuaWdodGZpbi5hcGxpdHJhay5jb20
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