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31 Oct 2022

Full-Time MSP Cash Processing Product Consultant II

BKInc2018 – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description


Completes various virtual or on-site consulting engagements centered on Cash Processing and MSP. Observes current state processes and system utilization and makes recommendations, both verbal and written to clients about the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities. Serves as a liaison between the customer, users, and product owners.


  • Completes consulting and implementation engagements for Black Knight’s MSP product
  • Monitors, observes, and gathers relevant data on client’s operation to provide business and system application training
  • Performs problem analysis and determines solutions to client issues
  • Develops procedures, flowcharts and other consulting materials as required by the engagement assigned
  • Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients’ Black Knight products
  • Assist other Black Knight departments by providing professional and industry expertise as needed
  • Assist client with the creation and maintenance of test plans, test cases, and postproduction support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained
  • Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products
  • Assist clients with implementing configuration changes identified during user acceptance testing and in production
  • May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures
  • Consults directly with the client and may have to travel up to 20%
  • Performs other related duties as assigned


  • Bachelor’s degree or the equivalent combination of education, training, or work experience
  • Requires 4+ years of experience in a product support role
  • Previous consulting or client facing experience
  • Experience training clients and/or internal users on software or data products
  • Exceptional verbal and written communication skills
  • Working knowledge on MSP on the following areas of Cash Processing:

    All payment processing


    Corporate Advance repayments


    Lockbox payments


    Drafting ACH


  • Ability to quickly become proficient with new technologies
  • Mortgage industry and mortgage software application experience
  • Experience with Black Knight products, services, and capabilities
  • Strong analytical skills used to determine client business needs and requirements
  • Ability to present content in a classroom or virtual setting
  • Previous software implementation experience

Although target pay range may vary by work location, a representative pay range is $85,000 to $95,000. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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