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15 Mar 2023

Full-Time Membership Services Administrator

Ella McCall – Posted by Ella McCall Anywhere

Job Description

A fantastic opportunity has arisen to work within the Membership Team at The Property Ombudsman (TPO). Do you have excellent eye for detail with a passion for providing high-quality customer service? Then we want to hear from you.

Membership Services Administrator

Salary: £20,473.80

Full Time

Location: Home based with occasional travel to Salisbury

About us

The Property Ombudsman provides a free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry.  As a not-for-profit organisation we have been providing a free to use and impartial dispute resolution service since 1990.

Key Responsibilities

You will be at the frontline of delivering a high-quality customer service by offering advice and guidance to existing and potential new members of our scheme and membership matters.

This role involves high levels of data entry; therefore, accuracy is a crucial skill required.

Day to day you will deal with all new applications for agents, ensuring all relevant documentation is received and that all applications are accurately processed and recorded within relevant KPI timescales. Together with your colleagues you will also be responsible for answering queries from both colleagues and members via email and telephone.

With a passion for delivering high-quality customer service, you will have a natural ability to explain information clearly and simply and you will support existing and potential new agents with all aspects of membership matters.

You will be capable of delivering accurate work consistently, whilst working under pressure within quality and output performance targets. Good computer skills are essential in our fast-paced environment. We are looking for a committed team player, who can work well under pressure, supported by a friendly team.

Full training will be provided for this role however we are looking for the following underlying skills to support success in the role.

GCSE level education or equivalent working experience

Data Entry Experience – accuracy and attention to detail is key

Excellent communication skills with a customer focus

Excellent IT skills

Ability to build rapport

Positive can-do attitude

Ability to work under pressure and manage high workloads


A proven ability to work collaboratively and achieve results whilst working remotely.

Property knowledge (desirable)

TPO Values Statement

TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.

How to Apply

Applications for this post will be accepted until Friday 24th March 2023 (previous applicants need not apply), however we may close the vacancy before this date if we have received the right level of applicants. If you feel you have the experience and skills for the Membership Services Administrator position, please apply now by email or by post to The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. All applicants must prove they live and have the right to work in the UK.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 36 days.

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