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1 Oct 2020

Full-Time Medical Physics Support Specialist

Accuray Inc. Madison, Wisconsin, United States

Job Description


The Physics Support Specialist is primarily responsible for Physics and Treatment Planning-related Customer Support and Training activities. He/she will work within the Physics Support team and interface closely with the Sales, Marketing, Applications Support, Field Service, R&D, and Engineering teams in direct support of customers and a variety of cross-functional project-related work.

Essential Duties and Responsibilities:

  • Provide on-site and phone support to ensure customers can effectively utilize their systems to treat patients.

  • Provide training, in a variety of formats, to both new and current customers of the Accuray systems.

  • Participate in the development of user and customer support documentation and training materials that will facilitate the successful use of the company’s products.

  • Act as liaison between customers and marketing/development in providing suggestions for product improvements, enhancements, or corrections.

  • Provide clinical input and review of new products and proposals, representing the needs of the customer and of customer support.

  • Work with R&D Physics to test upcoming releases of product platforms and evaluate systems in development.

  • Assist in the development and implementation of processes and programs within the Physics group.

  • Maintain knowledge of current clinical practices.


a. Required

  • Master’s degree or higher in Medical Physics or related field.

  • Clinical experience in Radiation Therapy (RT) or significant experience commissioning and maintaining Linac systems used in radiation therapy.

  • Experience troubleshooting and or supporting Linac operation from within an RT department or in a support role.

  • Experience with treatment planning, treatment delivery, Linac QA, and other operations of an RT operation.

  • Experience in a customer support role or training role for medical imaging or radiation treatment environment.

  • Ability to travel to customer sites and other locations, domestically and internationally up to 50%.

b. Preferred or Desired

  • Previous experience using Accuray product platforms.

  • Experience with TomoTherapy/Radixact systems.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.

How to Apply

Please apply via the provided Workday link.

Job Types: Full-Time.

Job expires in 22 days.

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