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8 Jul 2022

Full-Time Manager of Knowledge and Design

Friends of Ruby – Posted by FriendsofRuby Toronto, Ontario, Canada

Job Description

Friends of Ruby 

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth through a unique combination of integrated and tailored services in mental health, social support, and housing. We are committed to creating welcoming and safer spaces uniquely designed to help build community, emotional well-being, and confidence.

We distinguish ourselves by delivering an integrated transitional housing model to support youth towards independent living, impactful counselling modalities and therapeutical groups, social activities and practical supports that address multiple aspects of a youth’s life (e.g., health, education, employment).

Our services and programs are informed by 2SLGBTQIA+ youth, grounded in evidence and research, and led and facilitated by 2SLGBTQIA+ individuals. Our staff reflects the diversity of the youth we serve and are skilled in supporting youth towards independence and well-being. We want to help create a Canada where all 2SLGBTQIA+ youth are validated, included, and empowered to lead healthier lives.


Position Summary 

The Manager of Knowledge and Design will work in close partnership with the Executive Director, the Directors group, and the Director of Strategic Initiatives and Programs, along with external stakeholders to support the transformation of the organization. The manager will ensure data is leveraged as a strategic asset. The manager will oversee internal data collection, data management systems, and use the aggregate data to support the delivery of internal service and external obligations. The position is primarily responsible for supporting the Strategic Initiatives team with BAU activities and ongoing initiatives, conducting data analysis, preparing dashboards, and making recommendations focused on optimization and strategic operational insights. This includes data sourcing and cleansing, identifying key metrics, performing analytical deep-dives, developing reporting packages, but also building an expertise around Data Management processes, and identifying new ways to enhance data quality and operational efficiency.



  • Maintain a single, central source for data which is easy to access and describes how the data was obtained
  • Data quality continually monitored for accuracy improvements
  • Maintain common standards and policies for data governance
  • Be flexible with the use of reporting tools to access data and adapt to changing organizational or regulatory requirements.
  • Use robust technical expertise coupled with strong communications skills to design data packets for use in multiple different areas including: the board, management group and external stakeholders
  • Develop technical and operational subject matter expertise
  • Understand how the data ecosystem is structured and how data is integrated and transformed across different platforms and between different teams
  • Look for potential inconsistencies and partner with internal teams for resolution
  • Ensure portfolio, fund and entity data is available, reliable, consistent; closely monitor data quality and identify new controls to mitigate operational risk
  • Help with ongoing program initiatives; ensures alignment between stakeholders with program needs and data needs
  • When presented with problems or reporting needs, identify data and analytical process necessary to address them
  • Carry out ad-hoc data analysis to address incoming requests
  • Builds reports and visualizations to effectively communicate data driven insights to a variety of audiences, e.g., graphics, dashboards to illustrate facts, trends
  • Contribute to the development and execution of the division’s data strategy that enables the most effective use of the data assets
  • Bring forward new ideas/thought leadership/challenges to the status quo without a specific business request
  • Continuously enhance knowledge within area of expertise and keep current with industry trends and business direction



  • A minimum of Master’s level in Social Work, Public Health, Health Psychology or a combination of relevant experience and education
  • Prior experience as a data analysis in the not-for-profit sector is a strong asset
  • Good knowledge of health and mental health instruments and program design using data
  • Strong knowledge and experience in analyzing as well as designing data models that meet reporting needs
  • Strong proficiency in data analysis, with broad understanding of data foundationally and technically, drivers of data demand and how data is used
  • Hands-on experience creating solutions leveraging a variety of technologies
  • Experience bridging the business and not-for-profit worlds with the ability to effectively articulate technical vision, possibilities, and outcomes and collaborate across teams to achieve desired results with positive attitude and strong work ethic
  • Champion of change and managing the implementation of new ideas / improvements
  • Ability to work across multi-disciplinary teams to translate program needs into testable hypotheses and then design experiments to test said hypotheses
  • Execute with speed and precision, relishing all challenges as opportunities to dig in; constantly learn from both success and failure
  • Exceptional attention to detail and accuracy with demonstrated strong logical and technical problem-solving skills
  • Must be a self-starter with excellent listening, communication, and organizational skills
  • Able to work well with limited supervision, tackle new problems with limited support, and require limited guidance to link each step


Work Environment, Salary and Travel 

  • This is a full-time position of 37.5 hours per week (5 full days per week) during normal business hours
  • The incumbent will work on site at our Friends of Ruby office
  • Exact compensation may vary based on skills and experience


Hiring Policy / Statement on Employment Equity and Diversity  

Friends of Ruby strives for inclusion and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. Candidates with lived experience of homelessness and/or who self-identify as being from the 2SLGBTQIA+ or marginalized community, including Indigenous peoples, racialized persons, persons with disabilities, and persons, are encouraged to apply and will be prioritized. We ask that these candidates indicate their relevant identities in their cover letters.

How to Apply

How to Apply  Interested and qualified candidates are invited to submit their resume and cover letter. In your cover letter, please tell us why you want to work at Friends of Ruby, and outline how your experiences will position you for success in this role. We thank all candidates for their interest. We regret that only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.   Please apply at this link:

Job Types: Full-Time.

Job expires in 55 days.

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