Full-Time Manager, Field Service Engineering
Job Description
Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 350 employees, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.
We are looking for a highly motivated Manager, Field Service Engineering to join our team!
How You’ll Contribute
- Manage a growing team of field service engineers across multiple sites
- Monitor and escalate tool Overall Equipment Effectiveness across region
- Recruit, hire, train service engineering staff in the West Coast Region
- Work closely with Research and Development engineers to develop troubleshooting guides and service documentation to ensure current and future success
- Manage service actions and dispatch resources to multiple sites
- Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
- Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
Qualifications, Skills, Knowledge & Abilities
- BS or MS in a science or engineering field. Mechanical, Electrical or Biomedical Engineering is preferred
- 3-5 Years of field service supervisor or manager is required. Experience in semiconductor or biotech industry is a plus
- Experience hiring a field service team in new regions
- Experience in electro-mechanical assembly, robotic calibrations, server installations, and instrumentation troubleshooting
- Must be able to interpret technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
- Meticulous and detail oriented. Excellent organizational and communication skills
- Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws.
How to Apply
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