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1 Jun 2022

Full-Time Manager – Customer Relationship Management (Remote)

Statespacelabs – Posted by Statespacelabs Anywhere

Job Description

Who We Are

At Statespace we’re using cognitive science, artificial intelligence, and video games to revolutionize the way that humans improve.

Our first product, Aim Lab, is a personalized training platform that helps gamers learn about their strengths and weaknesses and train for the game they love. Aim Lab has over 20 million players around the world and is available for free on Steam and even on Roblox. Aim Lab also has official partnerships with some of the biggest publishers, including Riot, and Ubisoft.

Our team consists of scientists, designers, engineers, and game industry vets coming together from places like NYU, MTV, NASA, Yale, Nintendo, and the NFL. We are well-funded and supported by some of the world’s best investors and entrepreneurs, including Khosla Ventures, FirstMark Capital, Lux Capital, Expa Capital, and WndrCo.

Our Culture
Weird. Non-traditional background. Underdog. Outcast. If people have used any of these words or phrases to describe you…welcome home. Kick-ass engineer or designer without a degree? Come join our team.
We hire talented, self-motivated people and get out of their way. We are based in NYC but have a remote work culture and are looking for exceptional people to join our team regardless of their physical location.

We value performance, not hours worked (or when you work them). We believe you shouldn’t have to miss your kid’s play or doctor’s appointment for the sake of adhering to an arbitrary work schedule.

However, if you are looking for a job where you are happy to just collect a nice paycheck and/or nap under your desk like George Costanza, we are not the right fit for you (we don’t even have desks).
The work we do is hard, and therefore, a key company goal is to mitigate needless obstacles that prevent our team members from accomplishing their goals. To that end, our vacation policy is “take it whenever you want to”, our PTO policy is “take it whenever you need to”. We offer very generous medical, dental, vision, and retirement plans.

We’re looking for someone who is extremely passionate about player experience and understands how to leverage personalized CRM content and channels to enrich Statespace’s relationships with our players. So if you are a data & analytics-driven player advocate and gaming nerd who works well cross-functionally and has a proven track record of success in planning and executing CRM campaigns in video games, we want you on our team.

Key Responsibilities

    • Manage the creation and execution of personalized, multi-channel CRM campaigns (email, push, in-game/in-app) across multiple products, and drive optimizations to channel strategies, content, and player journeys
    • Collaborate with Data & Analytics and Product teams to create robust audience segmentation strategies to optimize engagement, retention, and monetization
    • Identify KPIs for engagement, retention, and lifetime value; track, report, and improve upon performance metrics of individual campaigns
    • Structure A/B and/or multivariate tests to optimize campaigns and develop a testing strategy for channel and audience metrics
    • With Data & Analytics, develop player identity solutions to better understand, find, and communicate with our players through each phase of their user journey

Ideal Skills

    • 3-5 years CRM lifecycle marketing experience (gaming or subscription experience preferred)
    • Hands-on experience building segmented user journeys and email templates, and deploying emails in MailChimp, Salesforce, or a similar platform
    • Experience with building campaigns that contact users via in-game/in-app messaging, push notifications, etc.
    • Comfortable working with HTML and CSSDeep passion for and understanding of video games and eSports, particularly in the FPS and/or MOBA genresExperience presenting to internal/external partners and leadership
    • Positive, humble, and eager to learn and support your team
    • Highly organized, detail-oriented, and effective communicator
    • Creative problem solver, be it campaign optimizations or building new processes
We believe in hiring the best, the brightest, and cultivating a culture of collaboration and appreciation. You will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.
This job may be performed remotely from anywhere in the United states, except that this job may not be filled or performed in Colorado.

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 21 days.

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