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14 Apr 2022

Full-Time Manager-Business Transformation Services – $70k-$160k – MANAG002077

Sound Transit – Posted by Seattle, Washington, United States

Job Description

Salary range is $70k to $160k, with a midpoint of $115k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.


Under general direction, the Manager – Business Transformation Services is responsible for managing the agency’s continuous process improvement (CPI) program, initiatives and special projects; facilitates CPI events and training sessions; provides improvement support by functioning as a project manager, facilitator, analyst, and change agent.


The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provide facilitation and coaching on business transformation projects and Kaizen events.

• Establish strong working relationships and manage communications with project sponsors, project team, process owners, and other key stakeholders.

• Manage CPI program processes from intake to implementation.

• Develop and publish CPI program documentation and training materials. Develop program reports on progress and health.

• Grow engagement and participation in the CPI program to strengthen the agency’s overall effectiveness.

• Model and analyze current business processes to provide a foundation for defining business activities.

• Collaborate with agency leaders to identify areas of improvement, key performance indicators, determine gaps in performance metrics, and recommend change management techniques for quality improvements

• Advise in activities related to organization-wide initiatives such as management systems governance, asset and safety management and other activities as assigned.

• Conduct presentations to large and executive audiences to include reports and other information that facilitates decision-making.

• Administrative tasks are an everyday part of this position and could include writing and formatting letters, creating and populating spreadsheets, creating and maintaining files on the agency’s SharePoint site, developing and delivering comprehensive reports, communications, and project presentations, scheduling meetings for CPI work, preparing CPI materials, which include making copies and collating, and coordinating with staff.

• Models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.

• Champions and models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.

• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

• It is the responsibility of all employees to integrate sustainability into everyday business practices.

• Other duties as assigned.


Education and Experience:

Bachelors Degree in planning, business administration, operations management or closely related field and five years of experience in LEAN, Six Sigma or related business process improvement experience; OR an equivalent combination of education and experience.

Required Licenses or Certifications:  


Required Knowledge and Skills:

• Excellent at building customer relationships and responding to strategic business needs

• Strong strategic thinking, influence skills and relationship management

• Robust facilitation skills. Able to facilitate meetings and events from frontline staff to executive leadership

• Ability to develop efficient and effective solutions to diverse and complex business problems

• Strong analytical, process modeling and mapping skills

• Innovative/Change agent. Experiments with new concepts and approaches. Comes up with creative solutions to difficult problems

• Demonstrated continuous improvement and culture of service oriented mindset

Physical Demands / Work Environment:  

• Work is performed in a standard office environment.

• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery when visiting job sites during construction and when working in the field.

• The agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

How to Apply

To apply, please visit the link below or visit and click on "current job listings". Manager-Business Transformation Services | Join Our Team (

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #management, business administration, executive, manager, operations, operations management, planning, PM, PMP, and project manager. Salaries: 100,000 and above.

Job expires in 4 days.

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