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26 Oct 2020

Part-Time Logistics & Customer Service Associate

ettitude – Posted by ettitudeUSA West Hollywood, California, United States

Job Description

Logistics & Customer Service Associate (Part-Time)

About us:

ettitude is a direct-to-consumer sustainable lifestyle brand offering modern bedding, bath and sleepwear products made from the world’s first CleanBamboo™ fabric. On a quest to make the world a more comfortable place, today and in 100 years, our innovative fabrics are feathery soft, extremely breathable, antimicrobial, and water-saving, resulting in products that are better for you and the planet.

 

Founded in Melbourne in 2014, ettitude launched its US business in Nov 2017, further accelerating an already rapid growth pattern. We are a diverse team from around the world, all who share a genuine and authentic connection to the same mission. At ettitude, sustainability is the watchword for everything we do. We don’t just make sustainable products, we also support sustainable relationships, work practices, and lifestyles.

 

The role:

In the last few years, ettitude has grown in size and reach significantly. We are ready to expand our CX team with a new team member who can be a brand ambassador and first touch problem solver for customers. You will We need a talented, quick learner with a can-do attitude, who’s keen to grow with the brand.

 

The successful candidate will work closely with ettitude’s Operations Manager to quickly gain hands-on experience in a fast-moving eCommerce start-up environment.

Excellent communication skills, the ability to solve problems logically and time management expertise is essential.

 

Work hours are reasonably flexible, depending on current tasks and workload.

As of now, this position is 100% US-based remote due to COVID-19 (Los Angeles metro area preferred).

 

Primary responsibilities will include, but are not limited to:

  • Work cross-functionally to provide amazing customer experiences through multiple channels
  • Seek opportunities to provide “above and beyond” service and connect with our customers, creating a seamless and personal experience
  • Troubleshoot customer issues including website navigation, product questions, ordering and payment issues, order tracking, order returns, fit issues, and more quickly and efficiently to shift customer challenges into positive outcomes
  • Work with our fulfillment warehouses and product manufacturers to address service issues and push through delayed orders
  • Initiate customer returns / refunds / replacements if required
  • Review and respond to customer reviews and work cross-functionally to ensure our messaging is consistent
  • Be a “swiss army knife” that is able and willing to jump into the business where we need help!

 

About you:

While experience is always appreciated, a great attitude is what will ultimately decide if you join our team. We are passionate about our mission and hope you are too. Our ideal candidate will be ambitious, have a keen attention to detail, and an ability to maintain a positive attitude even in challenging and stressful environments

 

Relevant, preferred experience and characteristics:

  • 1-2 years of experience in customer experience. Ecommerce or retail experience is a plus
  • Impeccable customer service skills such as identifying customer needs and tailoring solutions accordingly
  • Experience working with our core digital tools (e.g., Gorgias, Google Suite, Shopify, Netsuite)
  • Willingness to learn, continually improve and desire to be a team player
  • Ability to act independently and to be self-motivated
  • Open to a flexible schedule

 

As with any start-up company, wearing different hats is essential to the role! You must be able to think on your feet, juggle multiple tasks, and have an eagerness to learn.

This is a part-time position, working roughly 20 hours a week with the potential to expand beyond that based on company need.

 

Perks associated with this role include:

  • Monthly Team lunch allowance $15 ($7.50 per payroll)
  • 50% off ettitude products
  • Weekly Happy hour allowance $10 ($20 per payroll)

 

 

ettitude provides equal opportunities without regard to sex or gender, gender identity, gender expression, age, race, religious creed, colour, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services (military or veteran status), or any other consideration protected by federal, state, or local law. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

 

We’re excited to expand the growing team with a Logistics & Customer Service Coordinator. Come join us!

How to Apply

to apply, please send your resume/cover letter to thomas@ettitude.com

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: Not Disclosed.

Job expires in 57 days.

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