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23 Sep 2020

Full-Time Linkage to Care Specialist

Hepatitis Education Project – Posted by HEPSeattle Seattle, Washington, United States

Job Description

Position title: Linkage to Care Specialist

Reports to: Lead Care Coordinator

Position type: Full-time; 35-45 hours/week

Hours: M-F; 9 am – 5 pm; hours may vary with outreach and event activities

Salary: $48,000 or DOE

Benefits: Health, Dental and Vision Coverage; PTO including most federal holidays

Deadline: Open until filled


Hepatitis Education Project (HEP) is a Seattle-based 501(c)(3) nonprofit agency committed to providing support, education, advocacy, and direct services for people affected by hepatitis and to helping raise hepatitis awareness. Driven by the values and principles of social justice and harm reduction, our programs include Prevention and Outreach, Medical Case Management, Correctional Health, and Policy and Advocacy. Through these programs, HEP serves people at risk for or living with viral hepatitis, with a focus on disproportionately impacted communities including people experiencing homelessness and/or housing instability; people who are uninsured/underinsured; people who inject drugs; incarcerated or formerly incarcerated individuals; and immigrant and refugee communities. HEP aims to improve the health of marginalized communities in King County, Washington by providing low-barrier services that reduce the negative consequences associated with drug use, homelessness, incarceration, and infectious diseases.

HEP is committed to being an anti-racist, anti-homophobic, anti-transphobic, anti-sexist organization.


The Care Coordination Program provides direct service support to people with hepatitis C and/or opioid use disorder aimed at supporting client-identified goals and reducing barriers to treatment and care. Care Coordination team members engage in community outreach to provide testing, education, referral and case management services to clients disproportionately impacted by viral hepatitis, homelessness, and substance use. Community sites include low-barrier housing, substance use treatment programs, syringe services programs, and health fairs. HEP’s Care Coordination Program houses one of the first hepatitis C case management programs in the country, responsible for identifying people living with hepatitis C and linking them to medical care and treatment. Additionally, Care Coordination Program staff provide harm reduction services, safer use education, behavioral health referrals and other supportive services to clients participating in HEP’s syringe service program and/or low-barrier opioid use disorder treatment program.


HEP’s Linkage to Care Specialist is responsible for assessing client eligibility and engagement in medical case management services for hepatitis C. The Linkage to Care Specialist also utilizes great sensitivity in providing hepatitis B and C testing results, appropriate referrals, and linkage to care for people with hepatitis C not interested in or eligible to receive case management services. Additional responsibilities include participation in community outreach, including testing and follow-up, referral management, and related data entry and program administration.


• Support clients who are predominantly low income, actively use drugs, and/or people experiencing homelessness who are seeking treatment for hepatitis C;

• Provide outreach, engagement, referrals, warm handoffs, and care coordination services to people with hepatitis C and or seeking treatment for substance use disorders;

• Screen and assess clients for appropriateness for enrollment in medical case management, including but not limited to desire to engage in and need for support in accessing hepatitis C treatment

• Utilize trauma-informed lens to provide viral hepatitis test results, counseling, and referrals to medical care;

• Identify potential supportive social and medical programs and provide referrals to community resources, as appropriate;

• Develop and maintain collaborative, trusting, relationships with clients to support linkage to care process and continued retention in HEP programming;

• Confirm outcome of linkage to care referrals by requesting medical records and communicating with health information departments of local medical clinics;

• Verify accuracy of existing referral pathways and collect and analyze client feedback regarding services received at partner medical and social service agencies;

• Participate in case consultation to determine appropriate level of service provision and referrals appropriate for HEP clients;

• Support client re-engagement efforts for clients who may have fallen out of care with medical provider or HEP staff;

• Deliver medically accurate and appropriate viral hepatitis and harm reduction education to patients, community members, and providers;

• Provide hepatitis C and infectious disease testing at community outreach events and during on-site programming, as needed;

• Stay informed about developments in viral hepatitis and substance use disorder services, intervention, and treatment.

• Maintain work standards to ensure compliance with HIPAA, Human Subject Protections, and other agency guidelines;

• Comply with program research and outcomes procedures and participate in quality assurance projects, as indicated;

• Other duties and responsibilities as assigned.


• Lived experience or education that demonstrates understanding of homelessness or unstable housing, substance use, and/or incarceration;

• Experience providing services and interventions from a strengths-based, harm reduction perspective to people experiencing mental health/order substance use disorders;

• Two or more years working in social services, homelessness, substance use, outreach, and/or case management services

• One year providing referral navigation and/or case management to clients with viral hepatitis

• Ability to work 40 hours per week, including occasional weekend or evening events.

• Ability to work and effectively communicate as a collaborator among team and across HEP programs to improve care continuity and client experience

How to Apply

To apply, please send resume and cover letter to

Resumes without a cover letter will not be considered.

For questions, please contact the Hepatitis Education Project at 206-732-0311.

People of color, LGBTQ-identified folks, and individuals whose lived experience has been affected by drug use, homelessness or unstable housing, incarceration, and/or viral hepatitis are strongly encouraged to apply.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: case management, Drug User Health, Harm Reduction, Outreach, and Referrals. Salaries: 40,000 - 60,000.

Job expires in 8 days.

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